Catering - Floor Manager

Key Responsibilities:

• Oversee and coordinate café catering operations, ensuring smooth and efficient service.
• Manage the floor team, including servers and waitstaff, to provide excellent customer service.
• Collaborate with the kitchen staff to ensure timely and accurate food preparation and delivery.
• Plan and execute catering events, including meetings, parties, and special occasions.
• Maintain a positive, welcoming atmosphere in the café and during catering events.
• Train and mentor floor staff on service standards, menu knowledge, and customer interaction.
• Handle customer inquiries, concerns, and special requests in a professional and efficient manner.
• Monitor and manage inventory of catering supplies, including utensils, serve ware, and disposables.
• Ensure compliance with food safety and sanitation regulations on the catering floor.
• Keep track of sales, expenses, and customer feedback to optimize catering operations.
• Provide regular reports and updates to the café management team.

Requirements:

• Proven experience as a Floor Manager or similar role in a café or catering environment.
• Strong leadership and organizational skills to manage a dynamic team.
• Excellent customer service and communication skills, with a friendly and approachable demeanour.
• Ability to work in a fast-paced environment and handle high-pressure situations.
• Knowledge of catering best practices, including event planning and execution.
• Attention to detail and commitment to upholding service and cleanliness standards.
• Availability to work flexible hours, including evenings, weekends, and holidays.
• Proficiency in using POS systems and basic computer skills.
• A relevant degree is preferred but not mandatory.

Salary and Working Hours:

Gross Salary: £19,000 per annum, £9.88 per hour.

Working Hours: Full-time position with a 37-hour working week.