Airport Operations Leader

About the role

Your mandate is to define the global airport strategy, lead cross-functional execution across 50+ markets, own performance of the Top 30 priority airports, and drive long-term defensibility through tenders, partnerships, and operational excellence. As the Airports Global Business owner, you will play a leading role in building transparency around total spend (including incentives, FTEs, and branding) and help shape the path toward greater financial ownership and ROI-driven decision-making. This is a high-visibility role, ideal for someone who thrives at the intersection of strategy, execution, and stakeholder alignment. This is a high-visibility role, suited for someone who thrives at the intersection of strategy, product influence, commercial negotiations, and complex multi-country execution, and who can meaningfully raise [Employer hidden]’s competitiveness against global players.

Main tasks and responsibilities:

• Owning the Airports global business, driving forecasting, growth, ROI visibility and cost discipline across regions.
• Defining and leading the global Airports strategy, including clustering, market penetration, commercial positioning, tenders, and long-term growth roadmap.
• Supporting airport tenders and regulatory readiness, partnering with Public Policy and Legal to craft strong commercial cases and engage with airport authorities.
• Developing and deploy scalable airport playbooks covering pricing, supply balance, pickup flows, user activation, product integration, and operational excellence.
• Driving cross-functional execution with Product, Growth, Local Ops, Finance, and Public Policy, ensuring clear accountability, progress tracking, and results delivery.
• Tracing and communicating core airport KPIs-GMV, capture rate, contribution margin, cost efficiency, S2FO, FO rate-identifying opportunities to improve discoverability, reliability, and rider experience.
• Leading commercial positioning for key airports through competitive pricing, incentives, branding, and partnerships informed by market intelligence and ROI analysis

About you:

• You have a minimum of 7 years of experience in program management, operations, category ownership, or similar roles with multi-country or regional scope.
• You have demonstrated success in leading cross-functional, strategic programs across central and local teams.
• You have an experience of managing multiple priorities across diverse markets, delivering business results through structured execution.
• You have strong analytical mindset, with the ability to translate data into insights and ROI-driven decisions.
• You have excellent communication and stakeholder management skills, with confidence in presenting to senior leadership and aligning across functions
• You have high level of ownership, initiative, and self-direction; thrives in ambiguity and brings structure where needed.
• You are proficient in project and program management tools, documentation, and tracking across complex initiatives.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!