Property Credit Controller

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
Manchester
TYPE
Contract
LEVEL
Associate
CATEGORY
Finance
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Credit Control Tenant Account Management Debt Collection Record Keeping Tenant Communication Reporting and Analysis

FULL DESCRIPTION

Property Credit Controller

[Employer hidden — view at passion-project.co.uk] Group is seeking a Property Credit Controller to manage the credit control function within their commercial property division. The role involves managing tenant accounts, debt collection, record keeping, tenant communication, and reporting. This is a temporary position for 3 months with the potential to become permanent.

Key Responsibilities:

  • Monitor tenant accounts to ensure timely payment of rent and fees.
  • Communicate with tenants regarding outstanding balances and payment schedules.
  • Review and analyse tenant payment histories and identify trends or issues.

Debt Collection:

  • Implement effective debt collection strategies to minimize arrears.
  • Make regular phone calls to tenants who are in arrears.
  • Send reminders, statements, and notices to tenants with overdue accounts.
  • Initiate legal actions or escalate cases to collection agencies when necessary.

Record Keeping:

  • Maintain accurate and up-to-date records of tenant accounts, payments, and correspondence.
  • Prepare regular reports on the status of tenant accounts for management review.

Tenant Communication:

  • Respond promptly to tenant inquiries related to their accounts.
  • Provide clear and courteous explanations of billing and payment matters.
  • Negotiate and establish payment plans with tenants as needed.

Reporting and Analysis:

  • Prepare and present periodic debt reports and analysis to management.
  • Provide insights and recommendations for improving credit control processes.

Desired Experience

  • Relevant qualification in Finance, Accounting, or Property preferred.
  • Proven experience in property credit control or a similar role.
  • Some knowledge of property management software and financial systems. Training will be provided on our proprietary software.
  • Good experience working with Microsoft Office suite.
  • Excellent communication and negotiation skills.
  • Ability to work independently and as part of a team.
  • Knowledge of relevant legal and regulatory requirements.
  • Strong problem-solving skills and a proactive approach to debt collection.
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