Support worker

Main Duties & Responsibilities

• Support and communicate with service users in a caring, respectful and patient manner. Delivering support based on individual needs and agreements made in the individuals care plan
• Assist in developing & implementing person centred planning systems and become fully involved in the six monthly reviews ensuring the assessment of needs of each service user & the provision of individual packages of care are delivered.
• Maintaining and completing reports and other documentation in a legible and factual way
• Maintain accurate financial records of income and expenditure and be responsible for money being secured securely. Supporting service users to manage their finances according to their care plan and needs
• Act as key worker for service users as directed by your line manager
• Organise and participate in the full programme of education, social and recreational activities for service users as planned and actively encourage and plan this.
• Maintain positive attitudes and working practices in line with the companies’ policies & procedures and any legislation outlined by any relevant bodies.

• Establish and maintain clear communication & co-operation between staff, other professionals & relatives. Assisting others with enquiries and engaging in a friendly, helpful, professional manner.
• Participate in staff meetings; complete the required induction within the agreed timescale. Attend all training allocated to complete the role effectively and show competence. Participate in supervision and appraisal sessions with your line manager.
• Adhere to all health and safety rules (fire, infection control, food hygiene, manual handling) following the correct protocols and wearing provided PPE where necessary
• Adhere to all policies and procedure as outlined by the company and all other legislative guidance
• Any other reasonable or deemed reasonable request in line with your skills, abilities and needs of the home

CRITERIA

QUALIFICATIONS

• Educated to GCSE/NVQ - Diploma level 2 or 3 Level 2 or equivalent or specific to care sector can demonstrate equivalent depth of knowledge and experience

EXPERIENCE

• Communicating with individuals with a breadth of diversities and differences
• Experience with supporting adults with a learning disability and other complex behaviours

SKILLS & ABILITIES

• Good at helping others organise their schedules and activities and providing information in an appropriate manner to help people make choices
• Demonstrates good use of initiative and ability to make decisions within their remit of work. Is creative in their approach
• Demonstrates ability to plan ahead, is good at adapting to situations to still deliver good outcomes for people.
• This can be a physically demanding role and applicants must be able to undertake safe working practices according to the companies’ policies, procedures and practices.
• Ability to liaise with outside agencies and other professionals
• Observant and sensitive to the service user’s needs and wishes. Able to show understanding and patience of the vulnerable individuals they support.
• Polite and informative telephone manner. Protects confidentiality of service and individuals
• Excellent communication skills both verbal and written. Skilled at physically communicating with others. Excellent body language and observation skills

KNOWLEDGE

• Knowledge of Food Hygiene/Manual Handling/Health and Safety standards and practices.
• Has an understanding of how care providers are regulated.
• Has knowledge of safeguarding protocols and how to whistle blow
• Understanding of human rights and equality and how this should be promoted
• Person centred planning and personalisation of vulnerable people

COMPETENCIES

• Able to work flexible and unsociable hours including weekends as and when required. Some bank holiday shifts will be required. Understands that the service must fit around the individual's needs.
• Ability to work autonomously and productively as part of a team, with excellent communication.
• Is punctual and reliable
• Have a “can do” attitude; be positive, able to deal with difficult situations here and now. Remains calm and professional
• Able to support and help colleagues in difficult situations. Offers feedback and ideas for improvement to ensure the best outcomes for individuals are delivered.
• Continue with CPD. Keeping knowledge and skills up to date. Will meet agreed timescales and deadlines.