IT Support Technician

IT Support Technician

The IT Support Technician is responsible for providing technical assistance and support to users within the organization. This role involves diagnosing and resolving hardware, software, and network issues, as well as assisting users in navigating technology-related challenges.

• Respond promptly to user inquiries through various channels, including phone, email, and in-person interactions.
• Diagnose and troubleshoot hardware, software, and network issues, resolving them efficiently.
• Install, configure, and maintain computer systems, software applications, and network devices.
• Assist with user account setup, permissions, and password management.
• Collaborate with cross-functional IT teams to address broader technology-related challenges.
• Document technical solutions, procedures, and FAQs to build a comprehensive knowledge base.
• Provide user training on software applications, technology tools, and best practices.
• Perform routine maintenance tasks, including updates, patches, and security enhancements.
• Ensure data integrity and confidentiality by adhering to IT policies and security protocols.
• Support the implementation and maintenance of IT security protocols and policies to safeguard the organization’s data and systems.
• Provide occasional after-hours and on-call support, as required, to address critical IT issues and emergencies.

*Qualifications and Requirements:*

• Proven experience as an IT Support Technician or in a similar technical support role.
• Strong technical knowledge of Windows and macOS operating systems, hardware, and software applications.
• Familiarity with Microsoft Office suite, email systems, and troubleshooting common software-related issues.
• Basic understanding of network fundamentals, including TCP/IP, DNS, DHCP, and LAN/WAN concepts.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues effectively.
• Strong communication and interpersonal skills to interact with end-users and team members professionally.
• Familiarity with ITIL practices and ticketing systems is a plus.

The IT Support Technician plays a crucial role in ensuring the smooth functioning of IT systems and contributes significantly to the overall efficiency and productivity of the organization.

Where the job sits on the hierarchy chart referred to below company hierarchy chat:

The person holding this role will be directly reporting to Systems Support Officer. Minimum salary we would guarantee if the job were vacant today: £25500.00 per annum.