Business Process Analyst
SKILLS
FULL DESCRIPTION
Business Process Analyst
[Employer hidden — view at passion-project.co.uk] is seeking a Business Process Analyst to analyze and improve workflows, map processes, and design future-state operations. The role involves stakeholder management, process mapping, and creating Standard Operating Procedures (SOPs).
About Us
[Employer hidden] is one of the UK's fastest-growing online retailers, operating award-winning brands like Laptops Direct, Appliances Direct, and Furniture123. Built from the ground up, our rapid growth means our internal workflows and operating models need to constantly evolve to keep pace with customer demand.
Here at [Employer hidden], we don't follow the normal ways of working. We think unconventionally. We are looking for ingenuity, tenacity, and people who want to get stuck into the real work from day one.
About the Role
Are you a big-picture thinker who loves untangling complex problems and finding a better, faster way of doing things?
We have a fantastic opportunity for a Business Process Analyst to join our team. This role is dedicated to understanding exactly how our business ticks—from the moment a customer places an order to the final delivery. You will map out our workflows, spot the inefficiencies, and design the future state of our operations. It is the perfect launchpad for someone looking to build a career in Business Architecture, Enterprise Architecture, or Change Management.
What you’ll be doing:
- Facilitating process discovery workshops with stakeholders across commercial, logistics, and customer service teams to understand how they work today.
- Creating detailed, highly visual maps of our current ("as-is") business processes using tools like Visio, Lucidchart, or similar.
- Identifying bottlenecks, duplicated efforts, and manual tasks that are ripe for automation or streamlining.
- Designing and documenting clean, scalable future-state ("to-be") processes and Target Operating Models.
- Creating Standard Operating Procedures (SOPs) to ensure new, improved ways of working are actually adopted by the business.
- Acting as the crucial link between operational teams and IT, ensuring that any new software rollouts align with how the business actually functions.
What we’re looking for:
- A highly logical, structured thinker with a passion for efficiency and organizational design.
- Strong visual communication skills—you need to be able to turn a chaotic, hour-long meeting into a clean, easy-to-read process flowchart.
- Excellent stakeholder management skills, with the confidence to challenge the status quo and ask "why do we do it this way?"
- Familiarity with process mapping notation (like BPMN) or methodologies (like Lean or Agile) is a fantastic bonus, but a willingness to learn is just as important.
- A proactive, tenacious attitude. You don't just document the problem; you actively drive the business toward the solution.
Benefits:
- Up to £35,000 basic salary (dependent on experience)
- Healthcare cash plan
- Your birthday off after a year of service
- Generous staff discount scheme across all our brands
- Free onsite parking