IAG Advisor - in Custody

🔒 Confidential Employer

Posted 21 March 2026

LOCATION

Staffordshire

TYPE

Full-time

LEVEL

Mid-Senior level

SALARY

£28,000 / year

SKILLS

IAG (Information, Advice, and Guidance) Career Development Employability Skills Customer Service Stakeholder Management Digital Platforms Mentoring Target-driven

FULL DESCRIPTION

IAG Advisor - in Custody

The Growth Company’s (GC) Employment team is currently recruiting an IAG Advisor - in Custody to provide high-quality, labour market-informed careers advice and support.

Key Responsibilities:

Deliver personalised Information, Advice, and Guidance (IAG) that aligns with each customer’s unique needs, promoting career development, independence, and long-term learning or employment outcomes.
Oversee a varied caseload of customers, working towards performance targets with a focus on securing sustained employment or educational progression.
Utilise up-to-date labour market intelligence and employer networks to guide customers toward meaningful and lasting job opportunities.
Establish and nurture productive relationships with key stakeholders, including prison governors, uniformed staff, and partner agencies, to ensure a consistent pipeline of eligible customers.
Provide flexible, customer-centred support through platforms such as the Virtual Campus, group workshops, and in-person sessions.
Create detailed and impactful action plans for each customer, ensuring initial engagement meets satisfaction benchmarks and sets a clear path forward.
Work closely with colleagues across mainstream services (e.g., National Careers Service) to enhance tracking of customer outcomes and streamline evidence collection.
Adhere to all requirements of the Prison Service DPS contract and consistently exceed standards set by the Skills Funding Agency, Ofsted, and Matrix.

About You:

Hold an NVQ Level 3 or 4 in Advice & Guidance, DipCG, or an equivalent qualification, with a commitment to achieving the CDI Licence to Practise.
Demonstrate the ability to excel in a target-driven environment, consistently working towards positive outcomes for Prison Service customers.
Deliver high-quality one-to-one and group sessions, meeting or exceeding Grade 2 standards in careers information, advice, and guidance.
Confidently use digital platforms and online tools: including the Virtual Campus, to provide accessible and effective IAG services.

Skills Required:

Ideally possess recent experience delivering employment or learning outcomes within a custodial environment, particularly in a performance-driven setting.
Demonstrated ability to work effectively with individuals who are currently in custody or have previous offending histories.
Skilled in providing high-quality one-to-one and group career guidance sessions, consistently achieving at least a Grade 2 standard.
Hold an NVQ Level 3 or 4 in Advice and Guidance, DipCG, or an equivalent qualification, with a proactive approach to meeting CDI Licence to Practise requirements.