Account Manager

THE ROLE

We are currently recruiting for a full time Account Manager based in our Preston Head Office. You’ll be working closely with the most important part of our business – our customers.

A key part of the role is to manage and develop customer relationships, supporting the Area Sales Managers to achieve monthly targets, drive customer satisfaction and long-term partnerships. As we’re a global bespoke sportswear brand, the role is incredibly varied, but the key focus is on ensuring a seamless customer experience for our UK customers.

In this role you’ll be the face and voice of [Employer hidden]. This will primarily be from our Head Office, but will also require infrequent face to face partnership management meetings and supporting key customer events.

JOB DESCRIPTION

• – Provide outstanding customer service to all new and existing customers, via telephone or through our main contact inbox.
• – Manage and develop a portfolio of client accounts, ensuring high levels of service and retention.
• – Act as the main liaison between clients and internal departments including purchasing, design, & logistics.
• – To accurately process orders with a high attention to detail
• – Lead the way in customer note updates on the internal system to ensure all departments are kept up to date with customer communications.
• – Monitor order progress and proactively manage timelines to ensure on-time delivery
• – Champion the use of and compliance with the business’ Terms and Conditions.
• – Take a positive approach to solving customer requirements, look for solutions and anticipate all outcomes.
• – Develop relationships with existing partners and drive opportunities with potential customers.

KNOWLEDGE, SKILLS & ABILITIES

• – Strong communication and relationship building skills
• – Excellent organisational and time management abilities.
• – High attention to detail
• – Problem-solving mindset with a proactive approach to client service
• – Ability to manage multiple priorities in a fast-paced environment.
• – People focused personality
• – Good team player
• – Competent and confident on the telephone

BENEFITS

• – 25 Days holiday plus bank holidays
• – Cash back Healthshield scheme
• – Staff discount

LOOKING TO APPLY?

Please send CV’s to [contact hidden]