Care Navigator

Main Duties & Responsibilities

• Responding to patient queries and liaising with the wider primary care team.
• Managing appointment requests and signposting patients to our range of services.
• Maintaining patient records and maintaining patient confidentiality.
• Utilising other information systems to support efficient workflow processes.
• Emailing, scanning and coding clinical correspondence.
• Processing prescription requests in a timely manner.
• Supporting patient health promotion recall campaigns.
• Encouraging uptake of our digital tools to support patient self-care.
• Taking part in all mandatory training, annual appraisal and continued education, learning and development.
• Be involved generally in the maintaining and encouraging of adequate security measures e.g. locking doors, setting security alarm where relevant.
• Maintain the Health and Safety of all staff, patients and visitors.
• Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity with the agreement of the Practice Manager.
• Comply and familiarise yourself with the Practice’s policies and procedures.
• Carry out any other duties as reasonably requested by the Clinicians, Practice Manager or Patient Services Manager.

Reception Duties

• Ensure that all patients and visitors at reception and telephone callers to the practice are greeted professionally and politely.
• Answer all incoming phone calls from patients and other healthcare professionals. Action as appropriate.
• Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
• Book/cancel/rearrange appointments via the clinical system.
• Support and assist clinicians as required.
• Arrange interpreters as necessary.
• Ensure up to date patient information is recorded.
• Manage requests and completed medical reports. Including the receipt of fees for such reports.
• Daily preparation of facilities including, clinical rooms.
• Keeping tidy the workspace and waiting area.

Clerical Duties

• Ensure that prescriptions are handled accurately and efficiently following protocol
• Deal with GP Links including the amendment and deduction of patients records
• Monitor incoming electronic test results to ensure prompt review by clinicians
• Data entry of new and temporary registrations and relevant patient information e.g. smoking status, BP, ethnicity, medication from hospital letters
• Scan all patient information in computerised record i.e. medical documents, hospital reports and letters as necessary
• Deal with referrals to primary and secondary care
• Action tasks set by clinicians via the clinical systems and email
• Handling of document via clinical systems and practice protocols

Data Duties

• Reviewing medical records of new patients, inputting and summarising medical history.
• Registering patients.
• Read coding medical data into clinical system and computerised medical record of patient.
• Set up and run clinical searches.
• Interrogate data for audit purposes.
• Maintain the appointment system
• To provide and maintain information required for public health targets. This will include data checking and liaising with the clinical team to improve performance.
• Take part in practice performance related to recalls for patients. ​