IT Support Lead, EMEA
🔒 Confidential Employer
Posted 21 March 2026
LOCATION
Stamford
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
IT Support
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
IT Support
Microsoft 365
Windows/macOS support
Active Directory
Networking
ITSM tools
FULL DESCRIPTION
IT Support Lead, EMEA
We are looking for an IT Support Lead to provide hands-on IT support in our Stamford office and nearby Production Facility while overseeing and coordinating IT support activities across the EMEA region. This role is focused on ensuring tickets are resolved efficiently and aligning IT support with business needs.
Responsibilities
- Provide local IT support in both the Stamford office and Woolfox Production/Warehouse, handling hardware, software, and network issues.
- Monitor and manage IT support tickets, ensuring timely resolution across EMEA.
- Coordinate and oversee the small EMEA support team, ensuring workloads are balanced and service levels are met.
- Act as the key IT contact for business stakeholders, understanding and addressing their technology needs.
- Work with global IT teams to align support processes and best practices.
- Maintain local IT infrastructure, including workstations, printers, and network devices.
- Ensure IT policies and security best practices are followed.
- Identify process improvements to enhance efficiency in IT support operations.
Key Qualifications, Experience and Attributes:
Desirable Attributes:
Contact Info
Contact Joanne Mart, [contact hidden], for application.
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