Revenue Operations Manager

Revenue Operations Manager

We are seeking a self-starting, pro-active RevOps Manager to build and operationalise our revenue operations function. You will orchestrate the alignment of Sales, Marketing, and Customer Success through unified processes, technology, and data to optimise the full customer lifecycle revenue engine.

You’ll support, manage and develop a RevOps Analyst and partner closely with our RevOps Systems and Revenue Enablement teams, leveraging a best-in-class GTM stack (Salesforce, HubSpot, Clari, Salesloft & Highspot) to design, implement, and improve processes that drive predictable revenue growth.

This is a broad, exciting role within a small team, and includes both strategic design and tactical execution. You will be hands on and able to switch between operational tasks such as building dashboards, to more high level, such as facilitating leadership discussions.

Key Responsibilities

Revenue Process Optimisation

• Design and optimise full-funnel GTM processes from marketing lead → opportunity → renewal.
• Drive pipeline hygiene, stage velocity, and conversion rate improvements through process enforcement and coaching.
• Operationalise MEDDPICC methodology (for enterprise deals) and BANT+ (for smaller deals) into Salesforce with clear exit criteria and forecast categories.
• Implement SLAs across Marketing, Sales, and CS to ensure timely lead handoffs, opportunity follow-ups, and renewal execution.
• Lead customer lifecycle programs to maximise NRR, retention, and expansion pipeline visibility.
• Design, monitor and optimise commission schemes to align sales performance to business outcomes

Revenue Analytics & Insights

• Develop a comprehensive revenue analytics and reporting framework across acquisition, expansion, and retention.
• Drive the forecasting process and governance, partnering with Sales leadership and Clari to ensure accuracy and discipline.
• Deliver actionable insights on pipeline coverage, stage velocity, win rates, and forecast accuracy.
• Monitor customer health and expansion signals, partnering with CS and Account Management to identify risks and opportunities.

Data Governance & Tooling

• Own data hygiene and governance across Salesforce, HubSpot, and integrated tools; ensure activity capture, duplicate management, and enrichment.
• Maintain a single source of truth across GTM systems for pipeline, revenue, and customer lifecycle reporting.

Key Skills, Experience and Qualifications

• 5+ years of Revenue Operations experience in B2B SaaS
• Strong analytical and storytelling capabilities
• Proven experience owning forecasting processes, pipeline analytics, and lifecycle reporting
• Deep understanding of the SaaS business model and customer lifecycle.
• Experience with enterprise and mid-market sales motions, ideally with MEDDPICC or similar methodologies.
• Exposure to sales compensation design and governance a plus.
• Strong cross-functional leadership and stakeholder management.
• Excellent project management and process optimisation mindset.
• Hands-on, data-driven decision-maker comfortable balancing strategy and execution.
• Proven change management experience in scaling GTM functions.