Head of Store Transformation

Head of Store Transformation

Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Lead Fortnum’s store transformation strategy and delivery. Build a scalable pipeline of new stores, refurbishments, and format innovation that strengthens growth, customer experience, and brand standards.

Strategic Planning

• Set the transformation strategy aligned to growth and brand priorities.
• Shape a balanced, scalable project pipeline.
• Define budgets, resource needs, and investment cases.

Programme Oversight

• Lead delivery from concept to launch.
• Manage interdependencies, risks, and escalation.
• Embed clear methodologies, readiness, and QA.

Stakeholder Leadership

• Align activity with brand, omni‑channel, and commercial goals.
• Maintain governance frameworks including RACI and comms.
• Drive clarity, collaboration, and disciplined ways of working.

Team Leadership

• Lead a high‑performing multidisciplinary team.
• Build capability across PMO, design, and delivery.
• Promote positive, collaborative working behaviours.

Governance & Financial Management

• Ensure compliance with regulatory and safety standards.
• Lead budgeting, forecasting, and value engineering.
• Track benefits, KPIs, risks, and performance.

Process Improvement

• Standardise project frameworks and reporting.
• Embed best practice to enhance efficiency and scale.
• Champion knowledge‑sharing and continuous improvement.

Supplier Management

• Build strong supplier partnerships.
• Negotiate terms and manage performance for quality and value.

Key Skills & Experience

• Strategic, commercially astute, and customer‑centric.
• Experienced in leading complex portfolios and multidisciplinary teams.
• Strong communicator and influencer.
• Design‑literate, governance‑minded, and resilient in a fast‑paced environment
• Extensive experience in store transformation or retail development.
• Strong background in strategy, design management, construction, and compliance.
• Proven success managing large budgets and suppliers. Formal PM qualification desirable.

Why Work For Us:

• Competitive salary
• A generous store and restaurant discount of up to 40%
• 25 days holidays (excluded bank holidays) and an extra day off for your birthday
• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients
• A range of opportunities to develop and grow personally and professionally
• Excellent pension scheme

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards