Senior Business Operations Manager

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
London
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Sales & Marketing
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

HubSpot Architecture CRM Sales Programs Automation Reporting GTM Stakeholder Management

FULL DESCRIPTION

Senior Business Operations Manager

[Employer hidden — view at passion-project.co.uk] is seeking a Senior Business Operations Manager to lead their HubSpot architecture, automation, and CRM-driven GTM programs across Sales, Partnerships, BDE, and Customer Success. This role requires deep HubSpot expertise to design scalable CRM architecture, lead cross-functional technical initiatives, and translate GTM needs into robust systems.

Requirements

Key Responsibilities:

  • HubSpot Architecture & Ownership
  • Lead, design, and own HubSpot architecture end-to-end, including:
  • Workflows, automation, lifecycle logic
  • Custom objects, properties, and data models
  • Sales, Partnerships, BDE, and CSM pipelines
  • Native and API-based integrations
  • Ensure HubSpot remains a scalable system of record aligned with GTM strategy and operating reality
  • Drive continuous optimization, governance, and technical best practices
  • Dashboards, Reporting & Self-Service Analytics
  • Build and maintain a scalable, self-service reporting infrastructure in HubSpot. Own and evolve key dashboards, including:
  • Sales dashboard (pipeline health, conversion, forecasting)
  • Partnerships dashboard (sourcing, influence, revenue attribution)
  • BDE dashboard, including sequence performance and source analysis
  • CSM dashboard, including Winn AI-driven automations and signals
  • Ensure reporting consistency across teams and alignment with BI / Finance
  • Sales Programs, Sequences & Automation
  • Own sequence architecture and governance across Sales and BDE teams
  • Lead automation initiatives across:
  • Lead routing and qualification
  • CSM health scoring and churn risk automation
  • Meeting preparation workflows using HubSpot AI tools
  • Partner with GTM leaders to design programs that improve efficiency, conversion, and time-to-value
  • AI Programs & Advanced Initiatives
  • Support and help manage AI-driven lead generation and GTM programs, including:
  • HubSpot and external AI integrations
  • Architecture, data flows, and infrastructure dependencies
  • Day-to-day program ownership: bugs, GTM requests, prioritization, and fixes
  • Act as the CRM/RevOps partner to R&D on AI-related initiatives
  • Cross-Functional Technical Leadership
  • Lead complex, cross-functional CRM and GTM projects involving:
  • Revenue Operations
  • Business Operations
  • Data & BI
  • IT & R&D
  • Sales, Partnerships, and Customer Success
  • Translate business requirements into clear technical solutions and execution plans
  • Serve as a trusted partner to senior GTM leadership on CRM and sales program design

Requirements

  • 5+ years of hands-on HubSpot experience in a large, high-growth tech or SaaS organization
  • Deep expertise in HubSpot architecture: workflows, custom objects, pipelines, automation, and integrations
  • Strong understanding of end-to-end sales flows, GTM motions, and commercial challenges at scale
  • Proven experience leading complex, cross-functional technical projects
  • Experience building advanced dashboards and scalable reporting frameworks
  • Familiarity with AI-driven sales and RevOps initiatives (HubSpot AI, conversational AI, lead scoring, automation)
  • Strong stakeholder management skills and ability to influence without authority
  • Highly structured, systems-oriented, and comfortable operating in a fast-paced environment
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