Support Control Room Operator

Job Information

Date Opened 13/03/2026

Job Type Full time

Industry Security

Salary £12.60 per hour (due to increase in April 2026)

City Chester

Province Cheshire West and Chester

Country United Kingdom

Postal Code CH4 9QE

Job Description

Job Role: Support Control Room Operator

Working Hours:4 on 4 off nights, 12-hour shifts, 6pm-6am, average 42 hours per week

Pay:£12.60 per hour (due to increase in April 2026)

Location: [Employer hidden] Group Services Head Office - Carlton House, Chester Business Park, CH4 9QE

Reporting to:Control Room Manager

Overview

An exciting opportunity has arisen for a Control Room Operator to join the established [Employer hidden] Group Services’ Control team based at our Head Quarters in Chester Business Park.

The successful candidate will be responsible for supporting the control room operations, including monitoring staff activity, assisting with shift coverage and supporting smooth operation of control systems such as CCTV and alarm response.

This role offers a fantastic opportunity for individuals seeking to advance their career in security, with hands-on training and the chance to develop in a dynamic, fast-paced environment. A clear progression pathway is available, leading to promotion into a Duty Controller role.

Duties include:

• Co-ordinating multiple site systems and monitoring booking on and off check calls.
• Support the control team in identifying unfilled shifts and contacting available staff when required.
• Support operations by quickly responding to unplanned absences or staffing issues by reallocating staff or calling in relief personnel.
• Record and escalate any issues with check calls, absences, or incidents to the relevant department or management.
• Communicate clearly and professionally with on-site teams regarding shift changes and staffing adjustments.
• Proactively and continuously monitor the site-based security and cleaning teams by obtaining, collating and reviewing information from multiple sources.
• Ensure accurate and timely logging and recording of all required information using available IT systems and in accordance with operational processes and guidance.
• Provide information, data and appropriate advice and guidance to relevant parties in a timely manner depending on their needs and using available systems.
• Promoting a culture of excellence and continuous improvement at all times.

Requirements

• Full 5-year employment checkable history.
• Valid frontline SIA licence DS, SG or CCTV.
• Previous industry related experience preferred but not essential.
• Previous experience in a similar role is desirable but not essential.
• Excellent IT skills & computer literary.
• Excellent communications skills.
• Ability to work in a fast-moving environment.
• Knowledge of Microsoft 365, Timegate, Immix, Team, SharePoint and Office would be a distinct advantage.

Due to the nature of the role substantial time will be invested in training and development to ensure competency can be evidence with a number of bespoke management systems.

Benefits

• A clear progression pathway is available, leading to promotion into a Duty Controller role.
• Access to a range of nationally recognised courses to help further your career, via the [Employer hidden] Academy.
• Access to SIA and First Aid training at discounted rates, with financial support available.
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment).
• Stream - access to pay as you earn it.
• Cycle to Work Scheme Available.Full uniform provided.
• Free Employee Assistance Programme 24/7 including access to counselling.
• Hospital Saturday Fund.
• Reward and Recognition awards.

What's Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Control Room Assistant, Operations Support Assistant, Control Room Support Officer, Control Room Administrator, Operational Support Officer, Operations Room Assistant, Control Room Operator, Security Officer, CCTV Officer, CCTV Control Room Officer, Security CCTV Operative

Within commuting distance of: Chester, Ellesmere Port, Neston, Runcorn, Widnes, Wrexham, Mold, Deeside, Flint, Wirral, Northwich, Warrington, Birkenhead, Saltney, Christleton, Tattenhall, Rossett, Tarporley, Frodsham, Winsford, Nantwich, Middlewich, Bromborough, Broughton, Hoole, Capenhurst and surrounding areas.

[Employer hidden] Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.

Apply Now