Role Responsibilities

• Effectively Source ad-hoc items on request of the customer and provide quotations in line with Service Level Agreements and internal procedures.
• Effectively develop strong working relationships with the customers buying team to identify stock requirements and ensure requests are promptly loaded on the system.
• Work with the buyer and wider customer teams to identify new business opportunities and drive cost saving initiatives.
• Liaise with new and existing suppliers to obtain quotes and ensure that the product specifications are strictly adhered to.
• Ensure we manage stock in line with customer projects and ensure we meet specific requirements.
• Ensure purchase orders are promptly loaded in line with company policy and actively progress orders to maintain delivery accuracy and provide weekly reporting to the customer.
• To ensure invoice queries are addressed promptly to ensure we recognise revenue at the earliest opportunity.
• Proactively build cross functional relationships and collaboration to ensure key business objectives are achieved.
• Generate new code requests and liaise with the relevant teams to ensure the supply of goods.
• Respond to and resolve any customer queries in an effective manner offering advice and escalating where necessary.

Role Requirements

Experience and Knowledge:

• Previous customer service experience in a customer facing role
• Strong customer relationship management experience
• Demonstrable experience in buying/sourcing role
• Experience within an industrial consumable / industrial supplies environment

Essential Qualifications & Skills:

• Educated to GCSE level
• Experience in supply chain management would be an advantage
• Self-motivated individual with a desire to succeed
• Strong commercial acumen
• Excellent computer application skills including Microsoft Office