Retail Change Deployment Manager

Summary

The Retail Change Deployment Manager is a key member of the Retail team and a strategic partner to the Divisional Change leadership. This role is the escalation point for complex projects and the owner of the deployment operating model for transformation impacting branches. Acting as a trusted advisor, the Retail Change Deployment Manager will define optimal delivery approaches, stand up and orchestrate resource pools (internal, contingent, and preferred suppliers), and continuously improve the processes, standards, and tooling that enable Change Managers to land outcomes safely, at pace, and at scale.

They will embody a culture of inclusion, continuous improvement and high performance with a key focus on deployment quality, velocity, cost efficiency, and compliance. Enhancing customer experience and Postmaster success they will define and maintain the Retail Change Deployment Playbook for physical change and operational adoption.

What to expect

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role, you will need to have proven experience designing and leading deployment operating models or PMO/Delivery Assurance in multi‑site retail, property, logistics, or network environments: In addition you will possess:

• Track record of resolving complex project escalations and landing change at pace in live operational environments
• Strong experience in resource strategy (internal, contingent, and partner ecosystems) including contracting, SoWs, SLAs, and supplier performance management.
• Demonstrable experience of governance, assurance, and benefits realisation across concurrent programmes
• Working knowledge of Equality Act, H&S, CDM, asbestos management and site safety; able to apply practically within branch contexts 
• Experience enabling high performance in others, building capability through standards, tools, and feedback
• A demonstrable track record in delivering process improvements

About us

At [Employer hidden — view at passion-project.co.uk] Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk.