F&B Operations Executive

Key Responsibilities

• Plan and prepare hospitality events across the stadium, including matchdays, conferences and private functions.
• Translate event briefs and client requirements into clear operational delivery plans, including service style, layouts, timings and guest flow.
• Attend and contribute to pre-event planning meetings, ensuring hospitality delivery requirements are understood and confirmed.
• Ensure all event spaces are set up in line with agreed specifications and service standards.
• Support the delivery of hospitality service on event days across multiple areas of the stadium.
• Maintain a visible presence during live service, providing direction, problem-solving and hands-on support to managers and frontline teams.
• Oversee multiple hospitality spaces and events running simultaneously, ensuring consistency of service and guest experience.
• Act as an escalation point for service issues, guest feedback and operational challenges during events.
• Support hospitality supervisors and frontline teams to deliver high-quality service.
• Set clear expectations for service standards, behaviours and performance.
• Support the briefing and deployment of casual teams on event days, ensuring teams are clear on roles and responsibilities.
• Monitor performance during service and provide real-time guidance and feedback.
• Act as a planning point of contact for club representatives, internal stakeholders and external clients during events.
• Respond quickly and professionally to changes in event requirements, guest requests and service issues.
• Ensure key information is communicated clearly to the Lead Hospitality Manager and wider operational teams.
• Support the management of third-party suppliers and partners involved in event delivery.
• Support the delivery of events in line with agreed budgets and commercial targets.
• Ensure accurate completion of event documentation, stock usage records and post-event reporting.
• Identify opportunities to improve operational efficiency and service delivery.
• Ensure all events are delivered in line with food safety, health & safety and licensing requirements.
• Work closely with Health, Safety & Compliance teams to ensure teams understand and follow safe working practices.
• Ensure risk assessments, method statements and operational procedures are followed during events.
• Maintain a safe working environment for staff, guests and contractors.
• Lead and contribute to post-event debriefs, identifying learning points and improvement actions.
• Support the development and refinement of service standards and operational procedures.
• Share best practice across the hospitality and events team.

Skills, Knowledge & Expertise

Essential

• Proven experience managing hospitality or events operations within a high-volume, fast-paced venue (e.g. stadium, arena, hotel, conference centre or large event space).
• Strong operational planning skills, with experience coordinating multiple events or service areas at the same time.
• Experience supervising frontline hospitality teams in live service environments.
• Confident decision-maker, able to remain calm and effective under pressure.
• Excellent communication skills, with the ability to liaise with clients, internal teams and suppliers.
• Exceptional organisational skills and attention to detail.
• Good commercial awareness, with experience managing costs and operational efficiency.
• Good working knowledge of food safety, health & safety and licensing requirements.
• Competent using Microsoft Office (Word, Excel, Outlook) and cloud-based operational systems.

Desirable

• Experience working within a stadium, arena or large-scale events environment.
• Experience using event management and workforce systems such as Priava, Momentus, Humanforce or similar.
• Personal Licence holder.
• Experience working with corporate hospitality or premium event clients

Job Benefits

• Meals on Shifts – Enjoy lunch & dinner while you work.
• Company Pension Scheme – Secure your future with our competitive pension plan.
• Birthday Day Off- Enjoy an extra day off to celebrate your birthday.
• Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.
• On-Site Parking - Parking available at site locations.
• Career Development Opportunities - Grow with us through learning, progression, and internal opportunities.
• Competitive Holiday Allowance - plus bank holidays.