Premium Retail Manager

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
Manchester
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Hospitality
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Leadership Customer Service Team Management Food Safety Health & Safety Operational Excellence Inventory Management Recruitment

FULL DESCRIPTION

We’re looking for a Premium Retail Manager to lead the charge in delivering unforgettable experiences at one of the world’s most iconic stadiums—Etihad Stadium, home of Manchester City FC. This role is all about elevating Premium Retail and entry-level Hospitality spaces—from matchdays to concerts and tours. You’ll be the driving force behind smooth operations, exceptional service, and a team that thrives under your leadership.

Key Responsibilities

  • Lead Premium Matchday Operations - Take ownership of multiple Premium GA and Hospitality spaces—run team briefings, oversee supervisors and casual staff, and ensure everything runs like clockwork.
  • Deliver Exceptional Experiences - Set the gold standard for service. Coach and inspire your team so every guest leaves with a story worth sharing.
  • Support Non-Matchday Events - From major concerts to stadium tours, you’ll keep operations seamless and standards high.
  • Mobilise New Premium Areas - Be at the forefront of venue expansion—plan, implement, and fine-tune processes for new spaces.
  • Collaborate Across Teams - Work hand-in-hand with logistics, staffing, health & safety, and senior leadership to make every event a success.
  • Champion Compliance & Best Practice - Ensure food safety, health & safety, and operational excellence across all Premium spaces.
  • Manage Stock & Sustainability - Keep inventory tight, reduce waste, and support efficiency initiatives.
  • Recruit, Train & Develop Talent - Build and nurture a strong team pipeline for Premium Retail operations.

Skills, Knowledge and Expertise

  • Proven leadership experience in F&B, hospitality, catering, QSR, or similar service environments.
  • Skilled in managing large, diverse teams in fast-paced, high-pressure settings.
  • A strong track record of delivering exceptional customer service.
  • Knowledge of food safety, health & safety legislation, and operational best practice.
  • Excellent organisational skills with the ability to juggle multiple priorities.
  • Strong admin and tech skills—Excel, EPOS systems, and reporting tools.

Benefits

  • Meals on Shifts – Enjoy lunch & dinner while you work.
  • Company Pension Scheme – Secure your future with our competitive pension plan.
  • Birthday Day Off- Enjoy an extra day off to celebrate your birthday.
  • Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.
  • On-Site Parking - Parking available at site locations.
  • Career Development Opportunities - Grow with us through learning, progression, and internal opportunities.
  • Competitive Holiday Allowance - plus bank holidays.
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