Customer Success Specialist - English and French Speaker

Your Next Challenge:

• Drive consumption of committed deals through onboarding, regular check-ins, and new user expansion initiatives.
• Responsible for providing client support by answering queries and problem solving, preparing customer meetings and delivering timely follow-ups.
• Partner with Key Account Executives and Field Service Executives to identify and implement strategic growth opportunities and develop robust account plans.
• Process invoices and agreements, support CRM updates, record-keeping, and other post sales tasks as required.
• Responsible for pre-production work, including compiling detailed briefs, collaborating with the editorial team, communicating requirements to partners and clients, and overseeing the successful project delivery.
• Serve as the main point of contact for strategic clients across multiple industries ensuring a high level of engagement and satisfaction.
• Participate in project-level discord, quotes, and negotiation for content outside of deal.
• Other duties as required.

What You'll Need:

• Bachelor's degree or equivalent required. Four (4) years of additional work experience may be considered of a degree (Seven (7) years of revenant experience).
• Minimum three (3) years of experience in sales and/or account management required.
• Experience working with broadcasters, digital platforms, film/tv studios, and/or production companies preferred.
• Fluent in English and French.
• Strong relationship building skills.
• Ability to develop and grow accounts resulting in increased revenue for assigned accounts.
• Excellent communication and presentation skills with the ability to engage stakeholders effectively.
• Strong organizational skills with the ability to manage multiple projects.
• Proficiency in Microsoft Office tools and CRM platforms (Salesforce).
• Solid skills in negotiation, proposal development, and delivering compelling sales presentations.
• Ability to identify and capitalize on new revenue opportunities within existing accounts.
• Comfortable conducting outbound proactive sales efforts, including in-person presentations, virtual sales, and industry event engagements.