IT USER SUPPORT TECHNICIANS
🔒 Confidential Employer
Posted 21 March 2026
LOCATION
Not specified
TYPE
Full-time
LEVEL
Entry-level
SALARY
£24,500 / year
CATEGORY
Technology
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Technical Support
Hardware Installation
Software Installation
User Access Management
Problem Solving
IT Systems
Operating Systems
FULL DESCRIPTION
IT USER SUPPORT TECHNICIANS
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
Tasks:
- Provides technical support to IT users
- Advises users on how to resolve hardware and software problems
- Installs and upgrades hardware, cables, operating systems and/or appropriate software
- Facilitates user access to systems
- Refers more complex or intractable problems to appropriate IT professionals
- Researches possible solutions in user guides, technical manuals and other documents
- Maintains a log of work in progress, calls received, actions taken and problems detected;
- Reports on commonly occurring queries to detect underlying problems.
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