Manager, Account Management

Job Description

The Mission:

We are seeking a visionary and results-oriented Manager, Account Management to nurture and maintain long-term relationships with our most strategic Enterprise accounts within the United Kingdom.

You will be the business advisor and main point of contact to some of our most important accounts. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.

The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced environment this is the role for you to make a difference.

How you’ll make an impact

• Grow a portfolio of existing enterprise merchants by identifying expansion opportunities, cross/upselling Checkout’s value add services, performance improvements, and other levers to increase our share of wallet.
• Crafting and executing on merchant specific account development plans, outlining clear opportunities for growth and paths to success.
• Building high touch, consultative, and nurturing relationships with our merchants through regular and open communications, both face-to-face and virtual.
• Delivering expertise, education, and guidance to merchants. Act as their payment consultant as they craft and complete a comprehensive, global payments strategy.
• Negotiate win-win pricing structures by growing a thorough overview of a merchant's revenue drivers to deliver the best, sustainable outcomes for both merchant and Checkout.
• Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce, Clari, and other CRM tools.
• Understanding the intricacies of our products, services and partner networks thoroughly to leverage this against our merchants’ growing needs.
• Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience and bring the voice of the customer to our internal stakeholders.
• Data-based decision making - not afraid of diving into numbers to ensure merchants have confidence in our ability to provide meaningful and metric-driven insights.
• Drive a culture of cross-team learning through active knowledge sharing whilst contributing to improving ways of working, impacting not just ‘what’ we do but ‘how’ we do it.

Qualifications

• Experience: 6+ years’ commercial experience in a B2B Account Management or Relationship Management role in the FinTech and/or Payments industry.
• Commercial Acumen: Proven track record of driving and exceeding revenue targets and managing strategic account portfolios. Experience in negotiating and pricing strategy deals specific to the UK market.
• Payments Knowledge: Good knowledge of today’s major e-commerce and payments, technologies, players and major future trends.
• Customer Obsession: Customer driven and able to establish a robust relationship with assigned customer base.
• Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently.