Trading Operations Executive - Exchange

The Role...

As a Football Operations Executive for the Betfair Exchange, you will be part of a dynamic team that operates one of the most complex and innovative products in the betting industry. You will ensure the smooth functioning of the Exchange from market creation right through to issue resolution, making real-time decisions to enhance customer satisfaction and business performance. This position is a 12 month Fixed-term contract.

What you’ll do

• Form part of a team that takes full end to end ownership of their operational area, spanning market creation, live management, settlement, post-settlement issue resolution and retrospective reporting & analysis.
• Navigating the inherent challenge of a customer vs. customer product, where operational decisions often benefit one customer at the expense of another to make high quality decisions.
• Customer First Always – The customer is at the heart of everything you do. You’ll make decisions with the customer in mind and deliver amazing experiences.
• Innovate - Actively seek new ideas and collaborate with colleagues to improve internal processes  and offer an innovative and exciting betting experiences to over 1 million customers.
• Problem Solving - The role demands a critical and solution-oriented problem solver, focused on continuously improving the experience of our customers refusing to accept the status quo.
• Collaborating across various departments, including Tech, Trading, Commercial, Customer Service, Product, Liquidity and Premium, to drive operational improvements.
• The role demands a critical and solution-oriented problem solver, focused on continuously improving the experience of our customers.
• Actively seek new ideas and collaborate with colleagues to offer an innovative and exciting betting experience to over 1 million customers.
• Opportunity to specialise or work across a range of trading operations facets. You don’t need to be an expert. We value curiosity and a desire to learn above all else.
• Collaborate across various departments, including Tech, Trading, Commercial, Customer Service, Product, Liquidity and Premium, to drive operational improvements that enhance the customer experience.
• Constantly seek value add opportunities for our business whilst also looking to deliver more efficient operations for our customers.
• This role is shift work and includes evening and weekend shifts. Successful candidate would be required to attend the office 2 days a week.

What we’re looking for:

• Customer focused, always. Proactive and methodical approach to identifying and resolving issues both for our customers and our business and delivering experiences that delight our customers.
• Analytical. The ability to think critically, solve problems creatively, and understand complex data. You know how to dissect problems and devise effective solutions using technical tooling in the process.
• Outstanding attention to detail, ensuring all aspects of trading operations are meticulously handled.
• Exceptional decision maker. Particularly in fast paced, high-pressure situations.
• Strong organisational skills. Demonstrated ability to balance multiple tasks simultaneously which is crucial in delivering projects on time and to a high standard.
• Excellent communicator who actively seeks out and shares knowledge with colleagues across the team and wider department.
• An individual who understands brand & department strategies to allow them to make meaningful contributions as a Trading Operations Executive.
• Solution orientated. Someone who has experience in identifying pain points in current processes and proposes solutions to address these.
• Individual who interacts in an inclusive way with the rest of the team, demonstrating respect for different opinions or viewpoints.
• Growth mindset. A keen interest in personal and professional development. You are committed to expanding your skills within and beyond your current role, demonstrating a dedication to lifelong learning and growth.