Service Designer
SKILLS
FULL DESCRIPTION
Service Designer - DV cleared or Enhanced SC cleared
Job description
Service Designer - DV cleared or Enhanced SC cleared · Work with the Service Design Lead to direct design work for major Programme work · Mentor and provide direction to the Service Designers and Junior Service Designers within the Service Design Team and the Service Acceptance Analyst within the Service Transition Team · Ensure the programme design work follows a clear, simple approach that achieves the value that Users desire · Concisely document Design decisions and any associated risks · Enable a consistent and productive dialogue between Users, Project Management, Service Delivery & Service Operations, at all levels · Actively champion ITIL 4 and Agile methodologies including Continual Service Improvement · Work collaboratively with the Service Transition Team to ensure Services are transitioned effectively Experience Essentials • Experience of designing Services to meet user needs • Have a good understanding of Service Design methods and practice • Experience of using data and user feedback to design and improve Services • Experience of turning designs into functioning Services • A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design • Experience of mentoring and guiding colleagues • Experience of working within an agile environment • Knowledge and experience of ITIL 4 • Knowledge and experience of Agile • Knowledge and experience of Prince and/or other Project Methodologies/frameworks • A good understanding of IT hardware layers and typical deployment models • Have the ability to prioritise, execute tasks and make sound decisions in a busy pressured environment • A high level of written and verbal communication skills Desirables • Experience of designing Services to meet user needs, within the Public Sector and/or within the Criminal Justice System • Experience of managing and leading teams • ITIL v4/ 3-4 Conversion certified • Experience within a secure police, or public sector environment • Security vetting at SC(En) with the understanding that you may have to undergo DV level
Service Designer - DV cleared or Enhanced SC cleared
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