Customer Service Advisor

Key Responsibilities

• Manage a high volume of inbound calls in a professional, courteous, and timely manner.
• Identify customer needs and provide appropriate, accurate solutions or alternatives.
• Maintain accurate and up-to-date records of customer interactions within internal systems.
• Deliver a consistently high standard of customer service at all times.
• Work collaboratively with colleagues and other business areas to ensure effective resolution of queries.

Candidate Profile

Essential Requirements:

• GCSE Grade C/4 or above in English and Mathematics.
• Previous experience within a contact centre, customer service advisor, or telephone-based office role, or a comparable customer-focused position.
• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Strong interpersonal skills, with the ability to build rapport and manage a wide range of customer interactions.
• Demonstrable organisational and planning skills, with the ability to manage competing priorities effectively.
• The ability to remain calm and professional when working under pressure or handling challenging situations.

What our client offers

• Competitive salary and annual discretionary bonus
• 25 days' annual leave, with buy/sell flexibility
• Pension contributions with employer matching
• Healthcare plans and life assurance
• Retailer discounts
• Flexible benefits scheme
• Employee Assistance Programme and digital GP service
• Paid volunteering days
• Referral bonus scheme