IT Assistant

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
Buckinghamshire, Marlow, England
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
IT & Communications
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Windows 10/11 Microsoft Server Active Directory Networking 1st and 2nd line IT support Troubleshooting

FULL DESCRIPTION

IT Assistant

A fantastic opportunity for an enthusiastic IT Assistant to join a growing organisation and provide IT support across multiple offices. This is a hands-on role supporting over 130 users, assisting with systems, troubleshooting, training, and IT projects.

As the IT Assistant you will be responsible for:

  • Provide 1st and 2nd line IT support for staff, troubleshooting hardware, software, printers, scanners, mobile devices, and tablets
  • Set up workstations and user accounts in a Windows environment with access to multiple sites and applications
  • Train staff on systems, including Microsoft Office and firm-specific software
  • Assist the IT team with projects, system implementations, and reporting, including Power BI and AI solutions
  • Monitor and respond to support queries, ensuring high-quality service delivery
  • Support induction and training for new employees
  • Contribute to continuous technological improvement and maintain awareness of cyber essentials

The successful IT Assistant will have the following related skills / experience:

  • Proficient in Windows 10/11, Microsoft Server, Hyper-V, MS Office, Active Directory, and networking
  • Experience with ActionStep, NetDocuments, or advanced P4W/Tikit preferred
  • Proven experience in 1st and 2nd line IT support, handling multiple enquiries efficiently
  • Ability to troubleshoot hardware, software, and network issues
  • Strong communication and interpersonal skills, able to liaise with technical and non-technical staff
  • Collaborative team player with a proactive, self-motivated, "can-do" attitude
  • Committed to delivering excellent service and staying up to date with IT developments
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