Customer Service Advisor
SKILLS
FULL DESCRIPTION
Customer Service Advisor – Shreswbury
Are you passionate about customer service and looking for a role where you can make a real difference every day?
We’re looking for someone who thrives in a busy environment, enjoys problem-solving, and takes pride in delivering excellent service.
About the Company
You’ll be joining a global leader in battery collection, recycling, and distribution, supporting industries that keep the world moving. With operations across Europe and beyond, the company combines strong heritage with a forward-thinking approach, investing in people, technology, and sustainability. They are committed to developing their teams, building a culture of continuous improvement, and making a positive impact on both customers and the environment.
What’s in it for you?
- £29,000 – £32,000 salary depending on experience
- 25 days holiday + bank holidays
- Pension scheme – salary sacrifice with company matching up to 6%
- Life assurance – 3x your salary
- Employee Assistance Programme – including up to 6 counselling sessions per case
- Ongoing training and leadership development with internal and external providers
What you’ll be doing
- Handling customer enquiries via phone, email, and at the trade counter
- Processing sales orders, returns, and credits through the ERP system
- Liaising with the warehouse and field sales teams to ensure smooth order fulfilment
- Providing advice on products, warranty processes, and technical queries
- Overseeing van fleet KPI input, maintenance, and paperwork
- Supporting the branch manager with site maintenance and operational tasks
- Ensuring high standards of health & safety are met at all times
What we’re looking for
- Previous customer service experience (ERP system knowledge a bonus)
- Strong communication skills, both written and verbal
- Confident handling customer enquiries by phone and email
- Organised and methodical, able to manage multiple tasks effectively
- Positive, team-oriented, and eager to learn and improve
- Comfortable working in a fast-paced office environment
This is an excellent opportunity to build your career with a supportive business that values people, service, and continuous improvement.
If you want to be a customer service advisor with a market-leading global company, please apply, and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch. Alternatively, please give Stewart a call on [contact hidden].