Customer Assistant - Market Street & Cafe

About this role

We’re looking for friendly, hands-on people to join our Market Street and Café team, preparing and serving the fresh, high-quality food we’re known for. From serving meals in our Café to preparing pizzas, fresh fish, or meat on Market Street, you’ll play a big part in making our customers’ experience special every day. You’ll also be trained across other areas of the store too, such as Replenishment and Customer Service, so flexibility and teamwork are essential.

More about our perks

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in our supermarkets and convenience stores available from the day you join us
• Additional 10% discount card for a Friend or Family member
• Career progression and development opportunities
• Subsidised in store cafe or shop floor ranges
• Competitive pension and life assurance
• Healthcare/Well-being benefits including Aviva Digital GP
• [Employer hidden — view at passion-project.co.uk] MyPerks with discounts at high street shops, cinemas and gyms, and lots more
• Optional Payroll charity donations
• A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave

About you

We’re looking for people who are equally as passionate about putting customers first as we are. Here are some of the things we look out for:

• Helpful and friendly approach
• Enjoys staying active and being hands-on
• Works well in a busy, structured environment
• Comfortable using equipment safely and following processes
• Loves to help support our customers and resolve their queries

Please note: We are only able to recruit individuals who are over the school leavers age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

What happens next?

Click apply to join our team – it only takes a couple of minutes.

We’ll be in touch soon, so keep an eye on your phone and emails.

At [Employer hidden], we are committed to ensuring a fair and inclusive recruitment process. You can find answers to common questions on our FAQs page, including how to request reasonable adjustments. Should you need any reasonable adjustments at any stage of the process, please let us know and we'd be happy to support you.

About us

We love providing our customers with a great shopping experience they won’t find anywhere else.

We are one of the UK’s largest supermarkets, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket.

We’ve lots of opportunities for you to play your part. So, whether you want to make the freshest food or serve our customers, we’d love to meet you…

We're Foodmakers and Shopkeepers and together, we make [Employer hidden].

Reward & Benefits

We've highlighted below some of our standard Rewards & Benefits that our colleagues receive. Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.

• Rewarding success
• Pay
• Colleague discounts
• Holidays
• Pension
• Life assurance
• Money off
• Flexible benefits
• Healthcare cash plan
• Wellbeing with Vita Health
• Aviva Digital GP and wellbeing
• Addiction treatment
• Salary finance
• Family Friendly benefits

Plan your journey

North Quay, Lowestoft, United Kingdom, NR32 2ED

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Learning and development is at the heart of our business

As you can imagine, [Employer hidden] is a busy place to be. There’s lots going on - processes, changes, new initiatives, different ways of working. And that’s just on a Monday morning.

It means there’s a lot to learn. But learning isn’t just about understanding what’s involved in day-to-day workloads. It’s also about growing and developing in your career, too. That’s why we’ve made sure that learning and development is at the heart of our business. We’re here to make sure everyone has everything they need to be their best - and to go as far as they want.

Discover Learning & Development at [Employer hidden]

Our DE&I workstreams

We're proud to have a diverse group of colleagues working here. We want everyone to feel valued in an environment where we promote respect, where they feel a sense of belonging, and feel celebrated as individuals.

These are the moments that matter to them - and they matter to us, too.

Everyone is welcome to get involved in our Ethnic Diversity, Ability, LGBTQ+, Women, and Family & Carers workstreams, too. They’re designed to help us better reflect our customers, colleagues, and communities so we can become an even more inclusive business.

As a business, we love bringing people together. And we think it’s one of the biggest reasons to be part of our team.

Discover our workstreams

Our Process

We've outlined below what our typical process looks like, this can vary slightly depending upon the role or team you've applied for. Our goal is to provide a positive and accessible experience for all applicants, ensuring everyone has the support they need to showcase their best selves.

Our resourcing team are on hand to help with any questions about your application and you can reach them by e-mailing [contact hidden].

Ways of Working

Our Ways of Working are like a set of values that define our core beliefs, guide decision-making, and shape our culture and how we operate.

Customer First - I care about our customers and do everything I can to meet their needs

Teamwork - I always play my part in the team, and I recognise we go further together

Working Freely in a Framework - I’m trusted to make my own decisions and encouraged to improve things for customers and for us

Care and Respect - We care more and try harder; for each other, for everyone around [Employer hidden]

Listen and Respond - I take the time to talk with and listen to colleagues and customers, and always do the right thing for the them

Grow Sales, Low Cost - I understand my part in the end-to-end process and look for ways to drive improvement

Life at [Employer hidden] offers more than you imagine.

We’re a Yorkshire based food manufacturer and retailer, and our story began with a simple market stall in Bradford all the way back in 1899. Today, we’re still just as committed to delivering on our promise of 'freshness from farm to fork' for every customer. It’s why we’ve grown to become one of the UK’s leading supermarkets. And, with 90,000 colleagues, nearly 500 stores, and 11 million customers every week, there are now more reasons to join us than you can imagine.

Discover Life at [Employer hidden]

MorriStories

Charlotte

Replenishment Manager

My goal is to become an operations manager. I have done the majority of the departmental roles now, so I feel that is the next step.

Connor

Operations Manager

I knew there was a lot of career progression at [Employer hidden] and I've been given fantastic opportunities to develop into Managerial roles.

Nancy

Customer Assistant

My favourite thing about working here is making people happy through our service. I have such wonderful colleagues who can really make me laugh. It's great fun!

Jake

Store Manager

We are a customer centric business and everything that we try and do has customers and colleagues at its heart.

Dan

Customer Assistant

All of my colleagues support me in loads of ways and make the day go faster.

Charlotte

Replenishment Manager

My goal is to become an operations manager. I have done the majority of the departmental roles now, so I feel that is the next step.

Connor

Operations Manager

I knew there was a lot of career progression at [Employer hidden] and I've been given fantastic opportunities to develop into Managerial roles.

Nancy

Customer Assistant

My favourite thing about working here is making people happy through our service. I have such wonderful colleagues who can really make me laugh. It's great fun!

Jake

Store Manager

We are a customer centric business and everything that we try and do has customers and colleagues at its heart.

Dan

Customer Assistant

All of my colleagues support me in loads of ways and make the day go faster.

Charlotte

Replenishment Manager

My goal is to become an operations manager. I have done the majority of the departmental roles now, so I feel that is the next step.

Connor

Operations Manager

I knew there was a lot of career progression at [Employer hidden] and I've been given fantastic opportunities to develop into Managerial roles.

Nancy

Customer Assistant

My favourite thing about working here is making people happy through our service. I have such wonderful colleagues who can really make me laugh. It's great fun!

Jake

Store Manager

We are a customer centric business and everything that we try and do has customers and colleagues at its heart.

Dan

Customer Assistant

All of my colleagues support me in loads of ways and make the day go faster.