Assistant Accommodation Manager - Student Accommodation

Role Purpose

The Assistant Accommodation Manager plays a key operational leadership role at Parham Student Village, supporting the General Manager in delivering a safe, compliant, commercially successful and customer-focused student living environment. The role bridges day-to-day site operations with strategic performance objectives, ensuring high standards across compliance, resident satisfaction, occupancy performance and operational delivery.

Key Responsibilities

Operational Leadership & Site Management

• Support the General Manager in the day-to-day running of the property, ensuring operational standards are consistently delivered.
• Oversee front-of-house operations, maintenance coordination, cleaning standards and security performance.
• Act as escalation point for resident and operational issues, ensuring swift resolution.
• Provide operational cover in the absence of the General Manager.

Compliance, Health & Safety

• Support full compliance with health & safety legislation, fire safety regulations and statutory inspections.
• Maintain accurate compliance records and assist in audits and inspections.
• Assist in risk management processes, ensuring issues are logged, tracked and resolved.
• Work closely with contractors and FM partners to ensure safe systems of work are adhered to.

Resident Experience & Customer Service

• Deliver an exceptional resident experience, responding professionally and promptly to enquiries and complaints.
• Support the planning and delivery of resident engagement and wellbeing initiatives.
• Manage check-ins, check-outs and tenancy administration processes.
• Ensure resident communications are clear, timely and aligned with brand standards.

Commercial & Performance Support

• Support occupancy targets through effective administration, customer service and collaboration with sales teams.
• Assist in debt management processes including arrears monitoring and resident communication.
• Contribute to budget monitoring, cost control and value-for-money initiatives.
• Maintain accurate reporting on KPIs including occupancy, debt and compliance performance.

Administration & Systems

• Maintain accurate records across all operational systems and property management platforms.
• Support implementation and effective use of rental management and CRM systems.
• Ensure documentation is compliant, up to date and audit-ready at all times.

Mobilisation & Projects

• Support site mobilisation activities, refurbishments and improvement projects.
• Assist in coordinating contractors and internal teams during project delivery.
• Ensure operational impacts of projects are effectively communicated and managed.

People & Team Support

• Support supervision and coordination of site team members.
• Promote a culture of professionalism, accountability and resident focus.
• Assist with training and onboarding of new team members as required.

Person Specification

• Experience within student accommodation, residential property, hospitality or similar operational environment.
• Strong understanding of health & safety and compliance obligations.
• Excellent communication and customer service skills.
• Commercial awareness with experience supporting occupancy and debt management processes.
• Strong organisational skills with the ability to manage competing priorities.
• Proficient in Microsoft Office and property management systems.
• Flexible approach, including occasional evening or weekend work during peak periods.

Measures of Success

• Achievement of occupancy and arrears targets.
• Successful compliance audits with minimal actions.
• High resident satisfaction scores and positive feedback.
• Effective operational delivery during peak periods and projects.
• Strong collaboration and support of the General Manager and wider operational team.