Customer Success Administrator

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
Ellesmere Port
TYPE
Full-time
LEVEL
Entry-level
SALARY
£26,000 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

MS Office Customer Service Sales Progression Administrative Support Communication Teamwork

FULL DESCRIPTION

Customer Success Administrator

The Customer Success Administrator will support the Customer Success and Sales teams by providing administrative assistance and handling inquiries from various stakeholders. Responsibilities include sales progression, case updates, and supporting the onboarding of new clients. The ideal candidate will have strong MS Office skills, a customer-focused approach, and the ability to work collaboratively.

What’s in it for you!

  • Salary up to £26k pa
  • Company works to a hybrid model split between home and office, working hours – 9am – 5.30pm Monday – Friday
  • 23 days annual leave + 8 bank holidays (additional holidays for loyalty up to 30 days plus bank holidays and option to buy additional leave)
  • Generous benefits package including: Additional holiday purchase scheme, Bike to work scheme, Workplace pension, Company eye test, Corporate rate gym membership, Duvet day, Flexible working, Free on site car parking, Life Assurance, Perkbox, Medicash, Volunteering with a charity day

Why we’d work there!

  • Great Culture
  • Great induction and training process
  • Really nice collaborative working space

What you’ll do.

  • Support the Customer Success and Sales teams
  • Provide administrative, general day-to-day assistance
  • Dealing with enquires from Mortgage Brokers, Estate Agents, Law Firms and Suppliers
  • Sales Progression
  • Progress law firm case updates
  • Support in the onboarding and progressing of Mortgage Brokers, Estate Agents, Law Firms and Suppliers

Experience you need

  • Able to use MS Office confidently
  • A proactive and self-motivated approach to all aspects of work.
  • A customer-first attitude, striving to deliver a professional and responsive service.
  • A collaborative mindset, working effectively with other team members & departments
  • Flexibility in approach, with a willingness to perform ad hoc tasks.

How you apply!

Email your CV to [contact hidden]

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