Assistant Quality Manager
SKILLS
FULL DESCRIPTION
- Assist the Technical Manager - Complete new product specifications and amend existing specifications as and when required - Assist with internal auditing to maintain compliance with the BRC Global Standard for Food Safety - Ensure all suppliers meet requirements of the company supplier approval system - Ensure product and environmental testing schedule is adhered to and documented - Ensure the site Quality Management System is updated as and when required - Be an active member of the site HACCP team - Assist with NPD process to ensure Technical requirements are met
Product Specifications:
- Complete product specifications for new products - Update product specifications if any changes are made to recipe or process - Ensure change control process is adhered to when product specifications are updated - Communicate any changes to product specifications to relevant customers
Internal Auditing:
- Complete internal audits as and when required - Highlight any non-conformances to the Technical Manager, who will ensure corrective action is assigned and completed - Ensure hygiene audits and glass and hard plastic audits are updated when required - Assist the Technical Manager with traceability and mass balance exercises - Assist the Technical Manager in monitoring hygiene standards and GMP - Assist the Technical Manager in monitoring internal and external site standards
Supplier Approval:
- Ensure that prospective new suppliers complete Supplier Assurance Questionnaires prior to approval - Ensure existing suppliers complete Supplier Assurance Questionnaires every 3 years - Ensure all raw materials received on site are accompanied by Certificates of Analysis and/or Conformance - Resolve any issues with non-conforming product with suppliers - Communicate regularly with suppliers to ensure requirements of purchase specifications are met, such as product quality parameters, testing schedules, etc.
Microbiological Sampling:
- Ensure sampling of raw materials and finished product is completed according to the agreed schedule and results are logged - Ensure environmental and personnel hand swabs are completed according to the agreed schedule and results are logged - Ensure water samples are tested according to the agreed schedule and results are logged - Ensure corrective action is taken should any testing results fall outside of specification
Customer Complaints:
- Ensure any customer complaints are responded to within 48 hours of receipt - Assist Technical Manager with customer complaint investigations, ensuring root cause analysis is completed and corrective action is taken - Trend customer complaints to identify areas for improvement and increased focus
Other Duties:
- Complete supplier assurance documentation for customers - Ensure cleaning procedures are adhered to by cleaning team and production staff - Update SOPs for production and cleaning as and when required - Work with external Pest Control contractor - To carry out other duties as instructed by the Technical Manager or Managing Director