General Manager

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
Portsmouth
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Management
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

People Management Sales Budgeting Compliance Stakeholder Management Performance Management Customer Experience

FULL DESCRIPTION

[Employer hidden — view at passion-project.co.uk] is recruiting a dynamic, people-focused General Manager to lead operations at our 150 bed student accommodation development Stanley Studios in Portsmouth. As the senior leader on site, you’ll need to be a decisive, commercially minded manager able to lead from the front and drive results across performance management, sales, compliance and customer experience.

Key Responsibilities:

  • Proactively drive and convert sales by working towards business‑wide KPIs, while motivating and supporting team members to achieve their targets.
  • Control site budgets, forecasting and expenditure
  • Oversee all aspects of site operations, ensuring site operates safely, efficiently and remains fully compliant
  • Act as the primary representative of the [Employer hidden] brand, managing stakeholder and client relationships
  • Recruit, lead and develop the on-site team including performance management in line with company policies.
  • Own the end-to-end resident journey from enquiry to check out
  • Drive forward service standards, resident satisfaction and continuous improvement

About you:

You’re a hands-on commercially minded leader with experience taking full responsibility for a residential, hospitality or service led operation.

You will bring:

  • Proven leadership and people management experience
  • Strong commercial and financial acumen with a track record of delivering sales or revenue targets
  • Confidence in managing compliance, safety and operational risk
  • A genuine passion for people, service and community-building
  • The ability to make decisions under pressure and lead from the front

Success in this role means maintaining consistently high occupancy levels with strong rebooker rates, delivering positive NPS results, and fostering an engaged, high‑performing team. The postholder will ensure exceptional client feedback, uphold full compliance with zero major audit issues, and create a thriving, vibrant resident community where people feel supported, connected, and proud to live.

Benefits of working at [Employer hidden]?

  • A dedicated Training team to assist you with development of your on-job training.
  • A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work.
  • An in-house Learning & Development team to support you with personal and professional development including vocational qualifications.
  • Health cash plan to contribute to everyday healthcare expenses.
  • Access to ‘Your Wellbeing’ programme & OpenUp – a confidential wellbeing platform.
  • Stay active and take advantage of our cycle to work scheme.
  • Access to exclusive shopping discounts to help your money go further!
  • Life Insurance for peace of mind.
  • Be part of an award‑winning culture that celebrates excellence and innovation.
  • Work in an environment with a strong focus on wellbeing and community connection.
  • Join a business recognised for delivering market‑leading resident satisfaction.
  • Benefit from clear opportunities for career progression within a growing organisation.
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