Operations Controller (OOH)

Job Description

At [Employer hidden — view at passion-project.co.uk] Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time and work smarter.

The team you'll join:
Our operations team are at the heart of connecting customers with trusted supplier partners. As a key part of this dynamic group, you'll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget.

The impact you'll have:
You'll bring your recent experience within the hire industry and act as a crucial link between our customers and suppliers, during out of hours, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.

A typical day:

• Handling all customer requests within agreed SLAs and supporting any logistics queries
• Making recommendations to customers and supporting the ordering process
• Coordinating third-party carrier movements to ensure timely deliveries
• Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
• Negotiating with suppliers when needed to optimise contract costs
• Educating customers on our diverse divisions to enhance service value
• Meeting and exceeding key KPIs, including job completion rates and margins

What you'll bring:

• Previous hire industry experience
• Strong customer service experience and logistics knowledge
• Excellent communication skills for building lasting relationships
• Proven multitasking abilities and attention to detail
• Resilience and tenacity to thrive in a fast-paced operational environment

What you’ll get back:

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• 25 days holidays + bank holidays
• Your birthday each year as annual leave to spend how you want to!
• Healthcare Cashback Plan with money off on things like dentist, opticians including sports massage and wellbeing costs too
• Flexible and hybrid working - we appreciate you do your best work in different environments
• Head office free onsite gym
• Life assurance
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development opportunities to keep growing your skills
• Wellbeing and Healthcare support at work and at home
• A chance to be a part of a bold digital transformation
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

Different Perspectives, One Platform
We’re not all the same and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

Whether you’re starting out, changing careers, or looking for your next big move - if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? That’s okay. We welcome your application even if you don't meet every single requirement. If you have any questions, email us at [contact hidden] and one of our team will be happy to help.