Returns Assistant
🔒 Confidential Employer
Posted 21 March 2026
LOCATION
Multiple Locations
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion
SKILLS
Attention to detail
Organisational skills
Customer service
Stock management
Return processing
Teamwork
Communication
FULL DESCRIPTION
Returns Assistant
Manage returned goods and ensure customer satisfaction through accurate processing and organisation
Multiple Locations
Full-time
Competitive hourly rate
Job Description
[Employer hidden — view at passion-project.co.uk] is hiring Returns Assistants to manage returned goods, ensuring timely and efficient processing.
Key Responsibilities
- Inspect returned items for damage or defects
- Update records for returns, exchanges, or refunds in the system
- Process refunds or exchanges for customers as per company policies
- Ensure returned items are correctly stored or prepared for re-dispatch
- Maintain customer satisfaction by processing returns efficiently and accurately
Requirements
- Strong attention to detail and accuracy in processing returns
- Excellent organisational skills and ability to manage time effectively
- Ability to maintain a high level of customer service during return processes
- Familiarity with return processes, stock management, and documentation systems
- Ability to work independently and as part of a team in a busy environment
Working Timings
Day Shift
Standard office hours for return processing
Evening Shift
Evening hours for returns and exchanges
Weekend Availability
Weekend shifts available based on demand
Flexible Hours
Varied shifts for different operational needs
Job Summary
Hourly Rate
Competitive
Payment Cycle
Monthly
Location
Multiple Locations
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