Customer Support Executive

Job Description

We are seeking a dedicated and enthusiastic Customer Support Specialist / Executive to join our dynamic team. You will act as the first point of contact for clients, ensuring a smooth and positive experience across phone, email, and chat support. This fast-paced role requires excellent communication, analytical thinking, and a passion for client satisfaction.

Key Responsibilities

• Respond promptly to customer enquiries via phone, email, and chat
• Analyse issues and provide effective solutions with a positive approach
• Perform accurate data entry and update customer records
• Work with team members to resolve complex cases
• Stay updated on company products and services to provide informed support
• Assist in creating service protocols and best practices
• Provide feedback on recurring issues to improve service quality

Requirements

• Proficiency in English; multilingual skills are desirable
• Experience in a call centre or customer service role preferred
• Strong communication skills for clear and effective articulation
• Excellent analytical skills for assessing and solving problems
• Accurate data entry and efficient multitasking abilities
• Familiarity with office software for managing documentation
• Strong commitment to client service and relationship building

Schedule Options

• 4-hour Shift
• Ideal for peak-hour support
• 8-hour Shift
• Standard shift coverage
• 10-hour Shift
• Extended client service support
• 12-hour Shift
• Long coverage blocks
• Day / Morning
• Morning and daytime operations
• Evening / Night
• Evening, night, and overnight shifts

Job Summary

Hourly Rate
£12.21

Payment Cycle
Bi-weekly

Type
Customer Support

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