Assistant Shop Manager

Purpose

You will support the Shop Manager in all operational aspects of running the shop and assume overall responsibility for the success of the shop in their absence. Creating a friendly warming environment for not only our customers but an environment where individuals are coached and inspired to do their best.

Responsibilities

• Ensure that excellent customer service is always provided by every member of your team.
• Inspire, motivate, train and energise your team to increase sales.
• Provide store performance information as required by the Area Manager
• Effectively manage stock control and maximise the shop’s sales, payroll, waste, and reconciliation performance
• Deliver sales training to the store team members to develop skills in up selling to ensure opportunities are maximised.
• Managing staff rotas on a monthly basis.
• Ensure the standards for food safety and health and safety are met consistently.
• Ensure that the visual presentation of the shop is in accordance with Birds' brand image.
• Be compliant with Company policies and operational guidelines.
• Ensure that the very best people are recruited for the shop.
• Lead by example and serve our customers in a helpful and friendly manner, taking the opportunity to upsell products.
• Ensuring our displays are fully stocked with our amazing products and customers have plenty of choice to choose from.

Experience

• Supervisory experience, desirable but not essential, with the skills and ability to drive and motivate the performance of your staff.
• A sound understanding of shop operations and standards for success.
• A flexible attitude to working hours.
• Good communication and interpersonal skills

Qualifications

• A basic and practical knowledge of IT
• Good standard of English and Maths

Benefits

4 Weeks annual leave, increasing incrementally to 5 weeks after 5 years continuous service, plus bank holiday

Staff Discount

Full training and development within the role will be given.