Lead Product Designer

🔒 Confidential Employer
Posted 21 March 2026
LOCATION
London
TYPE
Contract
LEVEL
Mid-Senior level
CATEGORY
Product & Product Design
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Product Design User Research Conversion Optimization UX Figma Communication Stakeholder Management

FULL DESCRIPTION

[Employer hidden — view at passion-project.co.uk] is seeking a Lead Product Designer for a 9-month fixed-term contract to lead two designers, define the vision for checkout and post-purchase experiences, and drive design from discovery to delivery. The role involves hands-on design work, collaboration with cross-functional teams, and championing design thinking.

Key Responsibilities:

  • Lead and mentor Product Designers to define a vision for best-in-class checkout and post-purchase experiences across all platforms
  • Drive end-to-end design for the Checkout domain, from discovery through delivery, ensuring every detail contributes to ease of use, clarity, and conversion
  • Act as a player-coach, balancing hands-on design work with people leadership — joining team ceremonies, getting into Figma, and shaping designs that make buying on [Employer hidden] effortless
  • Collaborate with Product and Engineering leadership to prioritise design work and identify opportunities for experimentation, validation, and iteration
  • Ensure squads deliver best-practice design across both web and native app experiences
  • Use data and insight to refine checkout flows, payment options, delivery confidence, and customer reassurance
  • Advocate for Product Design across the organisation, partnering with commercial, marketing, and operations teams to keep design at the heart of decisions
  • Support your team’s growth through clear feedback, development plans, and career coaching
  • Champion a culture of innovation, rapid testing, and continuous improvement in how we design, validate, and measure success

About you:

  • Ideally 8+ years’ experience in product design and user research, ideally in fast-moving e-commerce environments
  • Ideally 3+ years’ experience managing Product Designers and supporting their development
  • Strong experience in checkout or ecommerce flows, with a deep understanding of conversion optimisation, payment UX, and trust patterns
  • A proven ability to provide thought leadership and guide a team towards a shared goal
  • Experience coaching designers to think strategically and make high-quality, impactful decisions
  • Able to balance user needs with commercial goals, positively influencing conversion, retention, and business KPIs
  • Comfortable staying hands-on in delivery, supporting squads with roadmap commitments
  • Excellent communication and analytical skills
  • Confident influencing senior stakeholders and shaping roadmaps aligned to business priorities
  • Experience designing across both web and native app platforms
  • Strong working knowledge of Figma, prototyping tools, and user testing software
  • Comfortable using qualitative and quantitative data to inform and measure design impact
  • Experience partnering with researchers and data teams
Sign up free — access 45,000+ UK sponsor-licensed jobs