Customer Service Apprentice

🔒 Confidential Employer

Posted 21 March 2026

LOCATION

Leeds

TYPE

Full-time

LEVEL

Entry-level

SKILLS

Customer Service Communication Skills Organisational Skills Computer Literacy Maths English

FULL DESCRIPTION

Looking to kick-start your career in customer service? Join [Employer hidden — view at passion-project.co.uk] as a Customer Service Apprentice and learn, grow, and build valuable skills in a supportive and fast-paced environment.

The position:

Full-time, apprenticeship
40 hours per week
To complete the Level 2 Customer Service Practitioner Apprenticeship

[Employer hidden] value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:

Enhanced sick pay
Holiday entitlement – increasing to 24 days, with length of service, plus 8 bank holidays
Employee Assistance Programme (EAP)
Private Healthcare Scheme (with length of service)
Employee Benefits Programme (with length of service)
Ongoing training and mentoring, with development and progression opportunities
Pension Scheme
Cycle to Work Scheme
Company social events

Main duties:

To answer, handle and direct customer, supplier and staff queries via email and telephone and to keep customers informed throughout the entire process.
To check and edit completed engineer job sheets, ensuring that all information is correct and up to date, then sending to the customer directly via email.
To scan and file engineering paperwork, ensuring that all documents are stored correctly and can be accessed easily.
To keep track of relevant service information by updating spreadsheets.
To prepare parcels and keep track of receipts, ensuring that all parcels are sent and received in a timely and efficient manner.
To attend all college sessions and complete assessments as required.
To take responsibility for applying all college learning to your role, to understand the combination of academic and practical elements of business administration.
To interact with the service team and assist in ensuring the efficient and smooth day-to-day operation of the office by carrying out additional duties, as required.

The ideal candidate will:

Possess Grade C/4 or above in Maths and English
Have a minimum of 1 year of customer service experience (preferable)
Be driven and willing to learn
Possess excellent customer service skills and experience
Have strong verbal and written communication skills
Possess strong organisational abilities
Have strong computer literacy skills
Be professional, reliable, punctual, and flexible