Credit Controller

About The Role

We have a great opportunity for an experienced individual to join our busy Finance team, to help maintain an effective and professional credit control function. The role involves building strong relationships with our colleagues and clients to ensure the best possible service is provided.

Main Tasks & Responsibilities:

• Chase overdue invoices by telephone, e-mail, or letter within agreed timescales.
• Communicate in a professional manner with various stakeholders.
• Maintain accurate records relating to the recovery of invoices within the Credit control database/Practice Management System.
• Respond promptly and comprehensively to both client and internal queries.
• Prepare ad hoc reports and reconciliations as required.
• Monitor the delivery of invoices and discuss any trends with the Credit Manager.
• Check account status and send monthly statements.
• Ensure an effective communication with the Credit Manager to raise any potential opportunities or problem debts; report on the effect this has on the cash collection targets.
• Attend internal meetings to discuss debt with the legal teams, as required.
• Assist Finance to resolve client balances.

Key Competencies:

• Previous experience in credit control is required.
• Confident, professional, and assertive.
• Excellent verbal and written communication skills.
• Accurate, efficient, and organised, with ability to prioritise tasks as needed.
• Honest and trustworthy.
• Strong interpersonal skills.
• Strong computer skills (Microsoft packages, specifically Excel).
• Experience of legal / professional services industry is beneficial.

If you're looking for a career where your ideas are welcomed, and the chance to make a significant contribution to the business, we'd like to hear from you.

What we offer:

Flexible working

You’ll work in a hybrid way, balancing home working with purposeful time in the office for collaboration, facilitation, and stakeholder engagement.

Health and wellbeing

Cycle to work scheme, in-person yoga, subsidised on-site weekly chiropractor visits and regular wellbeing events.

Excellent rewards and benefits

A competitive pension scheme, enhanced annual leave entitlement with option to buy/sell annual leave, enhanced family leave, health cash plan, life assurance, recognition schemes, yoga classes, regular social events, and lots more.

A great location and working environment

City centre offices with excellent facilities including an onsite chef in our Cardiff Office.

*We are committed to maintaining an inclusive work environment. We encourage equality and diversity and treat all job applicants and colleagues fairly — regardless of age, gender, disability, ethnicity, religion or any religious or cultural beliefs, marital status and civil partnership, sexual orientation, pregnancy and maternity. We have no tolerance for discrimination.*

*Here, we can be ourselves, succeed on merit, and grow with people from all walks of life.*

Important Notice to Recruitment Agencies

Please note that Capital operates a Preferred Supplier List (PSL) for recruitment. We do not accept unsolicited CVs from agencies not on our current PSL. If a CV is submitted to us without prior agreement and outside of our current PSL, we reserve the right to contact the candidate directly without incurring any agency fees.