Supply Chain Auditor

About the job

An exciting opportunity has arisen for a field-based Supply Chain Auditor to join the Household Supply Chain team on a full-time basis.

Home Insurance is a key pillar of [Employer hidden — view at passion-project.co.uk]’s diversification strategy. Since establishing the department just over 10 years ago, [Employer hidden] Home Insurance has grown to be one of the largest home insurers in the UK. With plans to not just maintain, but accelerate growth, we are looking for an outstanding, insurance claims auditor, to undertake ongoing performance audits and quality assurance of our [Employer hidden] Repair Network claims suppliers (drying restoration and building repairs) across to cover the far north and Scotland area.

The role will also include an element of governance and process management supporting with work on agreed schedule of rates and claims philosophies. You will have close interaction and working relationships with our Supplier Relationship Managers, internal claims teams and supplier partners. Through this work, you will identify and help develop best practice which will allow new controls that deliver excellent audit outcomes to reduce claims costs, improve processes and customer experience. Extensive UK travel will be required as the role will include a large amount of site auditing – during and or post completion of repairs. Reporting directly to the Supply Chain Operations Manager, you will be operating in an agile environment, working with a high degree of autonomy within the supply chain team.

Main Duties:

• Develops and implements strategies and initiatives that support the goals and objectives of [Employer hidden]’s Home Insurance department
• Supports the supply chain to deliver on agreed targets and service delivery
• Lead audits across key supply chain categories, producing reports with technical recommendations
• Proactively engages with all stakeholders in a timely to manage processes and meet required governance standards
• Analyse compliance with contractual SLA, KPIs and terms/conditions
• Maintain concise and accurate audit files
• Support our wider audit teams
• Analysis and benchmark to identify opportunities that can improve the efficiency and effectiveness of the supply chain
• Undertake benchmark exercises and maintain supplier philosophy documents to ensure quality optimisation
• Develops and maintains strong relationships with internal stakeholders, Supplier Relationship Managers to ensure high levels of service delivery and quality
• Seeks ways to improve innovation in processes, reduce costs and risk, also stimulate performance improvement
• Maintains commercial awareness of the household market and associated categories, understand competitor activity, regulatory and legislative developments
• Acts as a subject matter expert for everything audit related within the supply chain department

Key Skills, Qualifications and Experience

Essential:

• Experience of audit processes, in a Household claims environment
• Exposure to schedule of rates and insurance reinstatement contractors
• Excellent communication, negotiation and stakeholder management skills
• Strong interpersonal skills, with the ability to build and maintain strong relationships
• Analytical and problem-solving skills, with the ability to make data-driven decisions
• Proven track record of identifying and delivering both cost and quality improvements
• Ability to balance and effectively prioritise a varied workload

Desirable:

• Experience working at a Home Insurer or large intermediary
• Dip/Cert CILA/CII and/or MCIOB/MRICS or working towards
• Understanding of Corelogic