Client Relationship Executive
SKILLS
FULL DESCRIPTION
Client Relationship Executive – Hybrid Role in Bristol
Are you someone who enjoys building relationships, helping customers, and turning enquiries into great outcomes? This is a fantastic opportunity for a Client Relationship Executive to join a growing team, focusing on inbound enquiries, developing client relationships, and delivering excellent ongoing service.
What you’ll be doing
As the Client Relationship Executive, you’ll play a key role in managing inbound enquiries and maintaining strong relationships with existing customers. You’ll help convert enquiries into new business, support clients with their needs, and ensure they receive a high level of service throughout their journey.
Day to day you’ll:
- Respond to inbound enquiries via phone, email, and online channels
- Build relationships with clients and understand their needs
- Recommend the most suitable services and explain key benefits
- Manage the process from enquiry through to confirmed sale
- Maintain accurate client records in CRM and billing systems
- Contact existing clients to support renewals and identify additional opportunities
- Handle customer queries and complaints professionally and efficiently
- Work closely with internal teams such as Finance, AML, and Marketing
- Share feedback on client needs and trends to support business improvement
What experience you’ll need
Experience in customer service, client relationship management, account management, or inbound sales
Strong communication and interpersonal skills
A confident and professional telephone manner
Good organisational skills and attention to detail
Experience using CRM systems and managing customer information
A proactive and positive approach to working with clients
What you’ll get in return
Salary up to £32,000 plus 10% bonus
Hybrid working pattern (3 days in the office, 2 from home)
A supportive and collaborative team environment
A varied role combining customer relationships and inbound enquiries
Opportunity to grow and develop within a growing business
What’s next
If you enjoy working with people, building relationships, and delivering excellent service, we’d love to hear from you.
Apply now or get in touch with Dom for more information.