Club Waiter
SKILLS
FULL DESCRIPTION
The House of [Employer hidden — view at passion-project.co.uk], a luxury members' club featuring a rooftop dining space, cocktail bars, a piano lounge, and a hidden speakeasy, is seeking a vibrant and service-oriented Club Waiter to enhance our late-night experience. In this energetic lounge-to-club environment, you will be at the forefront of creating unforgettable experiences for our members and guests, ensuring that every moment is filled with excitement and engagement.
Role & Responsibilities:
- Provide exceptional and engaging service, ensuring a lively atmosphere that resonates with the club's energy.
- Foster genuine connections with members and guests, creating personalized experiences that enhance their time at the venue.
- Anticipate guest needs and be proactive in delivering tailored service, ensuring a seamless experience throughout their visit.
- Collaborate closely with the bar team to ensure timely drink delivery and maintain high service standards during busy late-night hours.
- Ensure all service areas are well-prepared and stocked, maintaining high operational standards for a smooth service flow.
- Monitor floor activity and guest interactions, stepping in proactively to maintain high energy and resolve any challenges.
- Uphold rigorous health, safety, and hygiene standards, ensuring a safe and compliant environment for all guests and staff.
- Keep the workspace organised and presentable, ensuring all service items are readily available and in good condition.
- Work closely with fellow waitstaff, bartenders, and management to foster a cohesive and energetic team dynamic.
- Lead by example, demonstrating a strong work ethic and a positive attitude during peak service times.
- Mentor and support junior staff, sharing knowledge and encouraging a culture of accountability and excellence.
- Engage with team members to create a collaborative environment that promotes creativity and a shared commitment to outstanding service.
- Identify opportunities to enhance the guest experience, encouraging engagement through creative promotions and events.
- Collaborate with management to implement strategies that improve service flow, guest satisfaction, and overall commercial performance.
- Contribute to membership engagement activations, ensuring that each initiative resonates with our guests and enhances their club experience.
About You
- A minimum of 2+ years’ experience in a service role within a dynamic, late-night hospitality setting.
- Charismatic and engaging, with the ability to connect effortlessly with guests and create a memorable atmosphere.
- Strong understanding of service excellence and the importance of enhancing the guest experience in a fast-paced environment.
- Excellent communication and interpersonal skills, able to collaborate effectively with colleagues across various teams.
- A proactive and energetic approach to service, thriving in an environment where excitement and engagement are key.
- Detail-oriented, ensuring all aspects of service are executed to the highest standard.
- Availability to work flexible hours, including evenings, weekends, and high-profile events.
Please note we are only able to consider applicants with the right to work in the UK