Part Time Receptionist

Essential duties and responsibilities include (but are not limited to):

• Customer Service and Site Operations
• Management of the Front of House services
• Greet, assist and direct candidates, new hires, visitors and contractors to the appropriate member staff
• Receive, direct and relay telephone, email and other queries
• Maintain the high standards of the Front of House and office areas, keeping them in good order
• Administration of parking spaces
• Manage onsite meeting rooms arranging refreshments and hospitality requirements
• Conduct daily meeting room checks
• Handle all incoming and outgoing mail (digital and physical)
• Assist in coordinating the repair and maintenance of the site and office equipment
• Issuing access badges for office staff, visitors and vendors
• Maintain the visitors sign-in book
• Monitors and ensures office housekeeping and cleanliness is delivered to highest quality
• Champion company office policies and procedures
• Provide contractor management, carrying out site inductions and monitoring whilst on site
• Porterage activities, ensuring deliveries are passed to their recipient without delay
• Re-stocking of office consumables
• Ad-hoc cleaning required (dishwasher, coffee machine cleans etc)

Additional Duties & Responsibilities

• Promotes a high level of satisfaction amongst end users by anticipating and promptly responding to their service requirements
• Gives direction on site to promote engagement and excellence in customer service and delivery
• Provide administrative support to the Facilities Manager
• Creation and collation of company identification cards
• Assistance with monitoring the delivery of all hard and soft services including reactive repairs, PPM works, direction and supervision of subcontracted services
• Acknowledges that the role of Workplace Ambassador reflects the company standards. Proper telephone, Front of House procedures and quality of service is essential
• Support emergency preparedness and crisis planning, following all emergency and evacuation procedures

Essential Qualifications/Experience

• Previous experience in a similar role
• Proficiency in Microsoft Office Suite
• Good organisational and interpersonal skills

Desirable Qualifications/Experience

• Customer service
• Business administration
• Use of CAFM systems
• Knowledge of FM practices and procedures