Evening Receptionist (Youth Club)

About the role

You will enjoy working with children and young people and about providing a safe environment. You will be the first face customers see as they walk into our building and the last when they leave and offer excellent customer service.

Good multi-tasking skills and excellent communication and vital for this role. You will need to bring energy and enthusiasm and enjoy working in a busy, fast-paced and noisy environment. You will need to have basic ICT skills and an aptitude to learning systems and procedures.

Duties and Responsibilities

• Provide a welcome reception to children, young people and adults.
• Be responsible for signing children, young people and adults into the building.
• Checking membership details and any supporting documentation on databases.
• Being vigilant at all times on who is entering the people and keeping everyone safe.
• Gatekeeping the area and manning the facilities in the reception area.
• Answer the telephone and be the first point on contact for many children, young people, parents, professionals and volunteers. Ensuring concise messages are taken and passed on promptly.
• To respond to queries and offer support, advice and assistance to groups and individuals involved and associated with BLGC.
• Following procedures and protocols in place for the safe and smooth running of reception.
• To undertake core administrative duties including processing paperwork, logging data and maintaining accurate database systems.
• Promote a calm and warm environment.
• Encourage positive behaviour and challenge concerning behaviour.
• Promote and safeguard the welfare of children and young people at all times.
• Promote a positive image of BLGC and be a role model through your work with young people.
• Report any behaviour, conversations or comments which are inappropriate within a setting for children and young people.
• Participate in continued professional development.
• Understand and adhere to BLGC policies and procedures at all times with particular emphasis on equal opportunities, health and safety and safeguarding.
• To undertake any other work requested by your line manager.

Person Specification

Selection Criteria Essential Desirable Method of A=Application / I=Interview ✓ ✓ Assessment

✓

Qualifications

First Aid Certificate ✓ A

Experience

Some experience of working with children and young people ✓ A

Able to engage and build positive relationships with young people. ✓ A/I

Able to work independently and as a team ✓ A/I

Experience of using databases, online calendars and emails ✓ A/I

Able to learn on the job and take direction from others ✓ I

Experience in administration, front of house or customer service ✓ A

Knowledge and Skills

Able to work under pressure in a busy environment ✓ A/I

Knowledge of data systems, such as Salesforce and Microsoft Suite ✓ A/I

Demonstrable knowledge of Health and Safety and assessing risk ✓ A/I

Knowledge of Safeguarding ✓ A/I

Confident communicator with a range of audiences ✓ I

Able to organise and multi-task ✓ A/I

Personal Qualities

Positive, calm and compassionate ✓ I

Emotionally resilient ✓ I

Flexible approach to working evenings and weekends ✓ I

A team player ✓ I

In addition, we will need the following:

• Confirmation you are eligible to work in the UK (the successful candidate will be required to provide documentary evidence before a job offer is confirmed).

• Any reasonable adjustments we can make to assist you in your application for the selection process.

• In accordance with our Child Protection and Safeguarding procedures, this position requires an Enhanced DBS.

Why join Team BLGC?

BLGC is a great place to work, we work hard, but we have fun! We change and save the lives of thousands upon thousands of children, young people and families. In addition, we also offer the following:

• Flexible working opportunities

• Generous leave benefits

• Contributory pension scheme

• On site gym

• Birthday leave

• Enhanced Compassionate Leave

• Enhanced Maternity Pay

In 2024 Great Place To Work® recognised Bolton Lads and Girls Club on the following Best Workplaces Lists.