Passenger Assistant
SKILLS
FULL DESCRIPTION
Are you looking for a rewarding role focussed on helping others?
Do you want to make a real difference?
If so, we have the role for you!
Key Responsibilities
- Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers. - Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements. - Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board. - When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required. - Ensure any wheelchairs are correctly located and secured using suitable equipment. - Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment. - Communicate with passengers and clients in a patient, informative, non-patronising manner. - Report late running and incidents in line with depot processes. - Ensure the vehicle allocated is always secure whilst in use. - Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service.
Skills, Knowledge and Expertise
- You should demonstrate a sound understanding of disabilities. - Able to deliver the service with a patient and level-headed attitude. - Ability to work in a team environment as well as confidence to work with minimum supervision and using own initiative. - Excellent verbal and written communication. - Great attention to detail and able to complete records clearly and accurately.
What's on offer
- Contracts starting a casual contract worked on a split-shift basis covering AM and PM transport. - Term-time only, with a full statutory annual leave entitlement of 5.6 weeks (inclusive of 5.6 weeks) paid in addition to the working weeks. - There is no requirement to work during school holidays, although overtime may be available that will be paid in addition to your contractual earnings. - Salaries are pro-rata - you will receive payment every month of the year (even in non-working periods!) - Access to our Employee Assurance Programme. - Automatic enrolment in our pension scheme after three months service.