Billings & Collections Supervisor

Job Description

Overview

At [Employer hidden], we couldn’t write our own success story without yours.Ready to write your story?

Join [Employer hidden] as a Billing and Collections Supervisoron our Financial Operations team!

This role is based in our London office - https://www.[Employer hidden].com/offices

ABOUT THE ROLE

RESPONSIBILITIES: Ensures that the European revenue function is driven, timely and focused. Assists in the implementation of new system enhancement to include user acceptance testing. Reviews and follow up of the firm’s collection program including year-end campaigns. Applies a core focus of ensuring collections are managed and achieved without delay. European travel may be required.

Billing & Collections Process

• Supervision of the London, Brussels and Amsterdam office billing and collections function.
• Supervise and work with team members supporting the European billing & collections function.
• Supervise, check in and monitor workloads of the European CAMS (Client Account Managers) providing guidance and support to ensure workloads are managed and queries dealt with on a timely basis.
• Champions new projects which will drive efficiency.
• Key lead team member to participate in departmental projects relevant to role; to include user acceptance testing. Strive to innovate and offer insight into processes and create efficiencies.
• Manage full cycle billing and collections processes for assigned attorneys and client portfolios.
• Prepare monthly inventory reports for partners’ review. Meet with assigned partners to work through billing and collection activity.
• Ensure data for the monthly billing cycle is distributed within timings as expected.
• Applying established and developed knowledge of UK HMRC invoice regulations, Solicitors Regulatory Authority Rules (SRA) and VAT regulations.
• With an assigned Partner allocation, review and process instructions according to attorney instructions ensuring all controls are met.
• Collaborate with internal clients to define needs; ensuring relevant parties are kept informed and up to date.
• Support an efficient high level demanding function.
• Key team member to assist and support Billing Attorneys in other regions as required.
• Deal with credit notes as required to ensure accounting records and VAT returns are correct.
• Ensure invoice payor records are correctly updated.
• Proactively manage trust balances held to ensure funds are promptly returned/offset.
• Review prebilling documents for special billing arrangements and obtain necessary documentation if arrangements are not reflected on prebill; ensure effective and detailed information flow within department and internal clients.
• Review rates, addresses, billing currency and other components of prebills for accuracy to avoid later corrections.
• Review new client set ups in preparation for billing, review engagement letters to understand arrangements and agreement.
• Comply with the firm’s procedures on fixed-system currency exchange rates.
• Proactively coordinate all appropriate approvals for adjustments and write offs.
• Review final bills to ensure data integrity.
• E-Billing using multiple systems – proactively set up matters to meet client’s billing guidelines. Add appropriate notes to matter files, manage timekeeper rates approval to avoid delays; liaise with the E-Billing team in US; Track progress via client’s E-billing software and action any issues on a timely basis.
• Monitor the European E-billing audit report and ensure completion for all European billers within the specified timeframe.
• Liaise with global billing team as necessary and attend regular meetings.
• Respond promptly and completely to client/attorney/department inquiries; proactively communicate with internal and external clients.
• Ensure adherence to firm’s billing policies and procedures.
• Ensuring bills are sent out and records saved in document management system.
• With input from Pricing and attorneys, establish and manage alternate rate structures, including special rates, discounts, fee caps, fixed fees, tiered discounts and budgets.
• Actively manage annual rate increases and rate deals for clients/new matters.
• Support and validate annual rate increases. Verify rates are set up before billing.
• Train and mentor CAMS by providing ongoing support to enhance their skills and knowledge.
• Become familiar with client billing guidelines, procedures, and payment policies.
• Leads by example.
• Responsible for collection activity ensuring prompt follow-up of all outstanding invoices whether e-billed or chased directly.
• Monitor client payment trends and report to management on those accounts requiring additional collection effort.
• Develop a working relationship with Billing Attorney/Partners to obtain client insight and to provide attorneys with assistance to support the Collection process.
• Proactively manages and follows up on aged A/R (particular focus on A/R exceeding 90 days).
• Proactively manages e-billing rejections, reductions, delayed payments.
• Proactively follows up with additional tax documents required to achieve prompt payment.
• Prepare in advance for regular inventory review meetings with both Partners and Director of International Finance.
• Maintain Star Target Cash software with updates.

Double Taxation & Client Supplier information

• Liaising with Director of International Finance to apply for Certificates of Residency for withholding tax purposes.
• Liaising with Director of International Finance to complete Client Supplier information.

Employee Billing

• Oversee monthly bills for personal charges.
• Deal with queries and transfer entries to correct matter or GL as required

Support & Holiday Cover

• Provide support and holiday cover for Billing Coordinators as necessary.

Safety

• Adhere to the Firm’s General Safety Practices and any unique safety practices for department, office, and building site.

Other Duties

• Other duties as assigned.

ABOUT YOU

QUALIFICATIONS

SERVICE STANDARDS:

The Finance Department exists to provide a comprehensive support service.  Every employee in the department is expected to deal courteously, responsively, and competently with our customers, including staff, attorneys, clients, Firm managers, and vendors.  All employees are expected to demonstrate behavior consistent with Morrison & Foerster’s core principles. 

Education and Experience

• Bachelor’s or Associate degree in Accounting, Finance, or equivalent.
• Over 5 years’ proven experience in revenue management and general accounting.
• SAR and VAT knowledge is essential.
• Good command of written and spoken English.
• Proficient in MS Office applications (especially Excel)
• Working knowledge of Elite 3E is essential
• Prior relevant experience working in a law firm.

ABOUT [Employer hidden]

At [Employer hidden], we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.

• About Us: https://www.[Employer hidden].com/about
• Inclusion + Engagement: https://www.[Employer hidden].com/community/we-at-[Employer hidden]
• Commitment to Pro Bono: https://careers.[Employer hidden].com/careers-pro-bono
• The [Employer hidden] Foundation: https://www.[Employer hidden].com/culture/[Employer hidden]-foundation

ABOUT OUR BENEFITS

[Employer hidden] offers a comprehensive benefits package starting on your first day.

• A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
• Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
• Global wellness program, including free access to Talkspace and Calm apps.

*Additional compensation may include a discretionary bonus, overtime as applicable, health/welfare benefits, retirement contributions, paid holidays, and PTO. The application deadline is 1 May 2026.*

For questions regarding this position, please e-mail [contact hidden]

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