MHR Assist Support Consultant

Your Career

As a [Employer hidden] Assist Consultant at [Employer hidden], you will provide high-quality, professional consultancy services to our customers, key stakeholders, and prospects. In this role, you’ll be responsible for ensuring timely and effective resolution of customer queries and cases, while maintaining the highest standards of service. You will have the opportunity to manage your own time and workload, ensuring that utilisation targets are met, while developing your problem-solving and communication skills. This role will also offer opportunities for growth as you support and mentor other team members, sharing knowledge and contributing to continuous improvement within the team.

Your Team

You will work closely with a dedicated team, collaborating with various departments to deliver exceptional support and service to [Employer hidden] Assist customers. As the primary point of contact for both new and existing customers, your role will involve managing first-line queries, escalating when necessary, and providing updates to all relevant stakeholders. You’ll support other teams and departments, contributing to knowledge transfer, and helping foster a collaborative environment where teamwork, communication, and customer satisfaction are prioritised.

Your Impact

We’re looking for an [Employer hidden] Assist Consultant to join a growing, commercially and customer focused team at the centre of delivery and revenue generation.

This role is about more than resolving cases, it’s about owning customer outcomes, delivering consultancy, and converting demand into revenue. This position plays a direct role in sustaining and growing our performance of a 500k+ per month revenue engine.

What you’ll do:

• Manage and resolve high-value consultancy cases across iTrent and PeopleFirst
• Deliver structured and retained consultancy support
• Own your utilisation and delivery pipeline
• Work closely with Account Management, Service and Product
• Identify commercial and improvement opportunities

Why apply?

• High visibility and real impact
• Greater ownership and autonomy
• Opportunity to grow into senior or specialist roles
• Be part of a fast-moving, revenue-driving team

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site subsidised restaurants offering a variety of fresh meals daily
• Opt-in benefits schemes such as private medical insurance and dental coverage

We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

At [Employer hidden], we’re completely committed to creating a supportive and inclusive workplace where all voices are heard, and everyone feels valued and supported.  

Whatever your background, abilities and experiences, if you’re excited by this role we want to hear from you. If you require assistance for an interview, please let us know and we’ll make sure your needs are met when you arrive.

If we receive an exceptionally high volume of applications, we reserve the right to close this vacancy earlier than originally advertised.