Front of House Receptionist

Job Details: Front of House Receptionist

Full details of the job.

Role Summary As a Front of House Receptionist at Aventum, you are the face of the business, bringing our bold culture, modern values, and commitment to excellence to life with every interaction. You’ll welcome clients, partners, and guests with warmth and professionalism, ensuring a seamless experience that reflects who we are. With dedicated reception coverage on each floor, you’ll provide focused support aligned to the specific needs and flow of each area. This structure enhances service consistency, strengthens security and access control, and elevates the overall visitor journey. At Aventum, Front of House is more than a desk, it’s a key part of shaping first impressions and delivering exceptional experiences. You’ll work in a people‑focused environment that values empowerment, invests in wellbeing, and celebrates its teams through meaningful perks and standout company events. Key Advantages of this structure include: - Full cover during absence or leave, ensuring reception is never left unattended. - Dedicated service for each floor, improving responsiveness and visitor flow. - Enhanced guest experience, with quick, professional greetings and clear direction. - Stronger security, with continuous monitoring of visitors and access points. - Operational continuity, enabling smooth handling of calls, deliveries, and enquries. - Better support during busy periods, such as events, morning peaks, and large meetings. Key Responsibilities include, but are not limited to Guest Experience - Deliver an exceptional, welcoming, and professional greeting to every visitor. - Maintain a polished, inviting reception environment that reflects Aventum’s culture and values. - Act as an ambassador for Aventum, ensuring guests feel informed, supported, and valued. Operational Excellence - Manage daily administrative tasks with accuracy and efficiency. - Coordinate meeting room bookings, visitor passes, and building access. - Handle incoming calls, enquiries, and deliveries smoothly and professionally. - Provide consistent coverage to ensure no reception area is ever left unattended. Communication & Collaboration - Communicate clearly and proactively with internal teams across all floors. - Support colleagues by sharing information promptly and effectively. - Uphold Aventum’s values of Collaboration, Commitment, and Customer Prioritisation in daily interactions. Security & Compliance - Monitor visitor activity and maintain accurate sign‑in processes. - Ensure security protocols are followed, safeguarding colleagues and visitors. - Assist with health, safety, and compliance procedures when required. Role Requirements - Strong communication skills, both face-to-face and over the phone. - Proven ability to multitask and manage competing priorities. - A polished, professional approach with exceptional attention to detail. - Experience in Front of House in customer-facing or administrative roles. - A proactive, solutions-driven mindset with a passion for people. - Alignment with Aventum’s values of innovation, courage, collaboration, and continuous improvement. Management Duties - No We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless. We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process. FCA Conduct Rules Under the Senior Managers and Certification Regime the FCA and Aventum expects that: 1. You must act with integrity. 2. You must act with due skill, care and diligence. 3. You must be open and cooperative with the FCA, the PRA and other regulators. 4. You must pay due regard to the interests of customers and treat them fairly. 5. You must observe proper standards of market conduct. 6. You must act to deliver good outcomes for retail customers