SKILLS

Sales Customer Service Communication Email Admin Upselling Customer Enquiries Payment Processing

FULL DESCRIPTION

The Role of Sales Advisor

- Speaking to existing and new customers, from domestic customers to large accounts customers. - Securing orders and inputting them onto our system via a phone call or an email. - Using product knowledge to upsell all other services/products applicable to a particular job. - Receiving and responding to emails. - Creating and following up on quotes that have been sent out to customers. - Taking payment details and processing the payment. - Dealing with customer enquiries and queries. - Daily admin tasks.

The Ideal Sales Advisor

- Confident communicator both over the phone and when compiling emails. - Sales experience in an office environment. - Attention to detail, to ensure accuracy of information being put into the system. - Passionate and driven to provide the best customer experience possible. - Reliable, flexible, and adaptable. - Ability to remain calm and patient when under pressure.

Reward

- Starting Salary £29,825 pa - 25 days holiday which increases to 27 after 5 years’ service, and 30 after 10 years’ service - Quarterly individual discretionary bonus available - Monthly upselling bonus scheme

Benefits

- Workplace pension scheme - Death in Service Life Cover after 1 year’s service - Free uniform - Free parking

Hours

Working hours are 9 hours each day, which includes an hour’s unpaid lunch break, on varying shift patterns between 7.00 am to 5:30 pm Monday to Friday (ie 7 am to 4 pm, 7.30 am to 4.30 pm, 8 am to 5 pm, 8.30 am to 5.30 pm), and Saturday mornings from 8.00 am to 12.00 pm on a rota basis (usually one in nine).