Credit Hire Claims Handler

You'll make an impact by:

• Taking ownership of credit hire and damage claims from start to finish, ensuring smooth and timely resolution.
• Investigating claims thoroughly, working closely with internal teams, suppliers, and claimants to manage the process effectively.
• Providing clear, helpful responses to customers and claimants, maintaining high standards of service throughout.
• Spotting potential issues early, escalating when needed, and using your judgement to protect the business and minimise costs.

Your skills and experience:

• Good understanding of motor claims, including third-party and credit hire claims.
• Excellent communication, negotiation, and relationship-building skills to handle customers, claimants, and suppliers effectively.
• Good problem-solving and decision-making abilities, with a focus on delivering the best outcome.
• Comfortable in using IT systems, keeping accurate records, and managing your own caseload efficiently.

Why you'll love it here

Being part of our team means you’ll have the support and freedom to bring your best self to work each day. As a permanent member, here’s what you can look forward to:

• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours (delete if not applicable to role)
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options

Our DEI commitment

We celebrate individuality and believe our differences make us stronger. We’re proud to foster a culture where everyone feels respected, valued, and empowered to thrive. As an Equal Opportunity and Disability Confident Employer, we ensure fair consideration for all applicants and offer interviews to all disabled candidates who meet the essential criteria. We understand that everyone’s circumstances are different and are happy to explore flexible working options such as reduced hours or job shares to support work–life balance. If you meet the core criteria but not every requirement, we’d still love to hear from you. Let’s explore how this role could support your next career step. If you need adjustments during the recruitment process, just let us know we’re here to support you.