Technical Support Co-ordinator

🔒 Confidential Employer
Posted 19 March 2026
LOCATION
Wembley
TYPE
Full-time
LEVEL
Associate
CATEGORY
Telecommunications
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Telecom Networks Overhead Networks Underground Networks Fibre Optic Networks Telephone Communication Network Mapping Software

FULL DESCRIPTION

Technical Support Co-ordinator

Wembley

Competitive salary

Technical Support Co-ordinator

The [Employer hidden — view at passion-project.co.uk] Group are looking for a Technical Support Engineer to join our team in Wembley. You will play a vital role in supporting our field-based install engineers, ensuring that technical issues don’t delay critical work.

As a Technical Support Coordinator, you will be the first point of contact for our field engineers when technical challenges arise.

Your role will involve:

  • Providing real-time technical support – Assist field engineers over the phone or via video calls, helping to resolve issues that may be delaying installation work.
  • Using network mapping software – Analyze and validate issues, using specialized software to find and implement solutions.
  • Troubleshooting and problem-solving – Identify technical faults and provide immediate support to ensure minimal disruption to work.
  • Ensuring smooth communication – Act as a key link between office-based and field engineers, ensuring clear and effective communication.

What We’re Looking For:

We’re searching for someone with a strong telecoms background who enjoys working in a dynamic, supportive environment. The ideal candidate will have:

  • Extensive knowledge of telecom networks – Experience with both Overhead (OH) and Underground (UG) networks, preferably fibre optic networks.
  • Excellent telephone communication skills – Able to explain technical issues clearly and confidently to engineers on the field.
  • Basic computer skills – Comfortable using network mapping software and other digital tools for troubleshooting.
  • Problem-solving mindset – Able to think quickly and find solutions under pressure.

What’s on offer for successful candidates?

  • Competitive PAYE Salary
  • 28 days paid annual holiday
  • Company Pension scheme
  • Cycle to work scheme
  • Excellent career progression opportunities
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